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Tell me about SSL/TLS server certificates

RyoyaFukuda
Tera Contributor

Hi all.
I am currently looking into SSL/TLS server certificates for ServiceNow.
Based on this, I would like to know the following

 

1. Is there a document that summarizes ServiceNow's SSL.
2. How the certificates are created.
3. How the communication will be affected when the certificate expires.

 

I would like to know if there are any useful documents.
I am doing my own research, but I would like your help.
Please advise.

3 REPLIES 3

MannBrenner
Kilo Contributor

ServiceNow provides detailed documentation on SSL/TLS server certificates in their ServiceNow Documentation. It covers how to create and manage SSL certificates and the effects of certificate expiration. To create certificates, you can use a Certificate Authority (CA) to generate and import them into ServiceNow. If a certificate expires, encrypted communication will fail, leading to potential downtime or security vulnerabilities. For comprehensive guidance, refer to the TLS and certificate management sections in the documentation.

LyraH
Tera Contributor

ServiceNow offers official documentation that explains SSL/TLS server certificate setup and management. Typically, certificates are created through a trusted Certificate Authority and then imported into ServiceNow for secure communication. When an SSL/TLS certificate expires, encrypted connections between users and the instance may fail, causing service disruption or security warnings. To prevent this, timely renewal and proper certificate lifecycle management are essential. You can find detailed steps and best practices in ServiceNow’s TLS and certificate management documentation. Hope it helps!  

Hi @LyraH @MannBrenner @RyoyaFukuda , 
how to identify hard - coded SSL/TSL Certificates on our instance ?

Aishwarya Shelake