Templates are not updating read-only fields
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03-01-2018 01:11 PM
When we apply a template, read-only fields are not updated with an alert message at the top stating "Unable to update.." Is there a way to allow templates to write to read-only fields, without having to modify the fields so that they are no longer read-only for users?
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03-06-2018 09:02 AM
Hi Katherine,
Did you resolve this issue? we are also facing the same issue after upgrading to Jakarta.
Thanks,
SD
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03-06-2018 10:53 AM
Hi,
We decided to not allow updating the read-only field using a template as recommended by ServiceNow.
Thanks!
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03-06-2018 11:10 AM
Hi Katherine,
Thanks for the update. May i know what's the recommended solution from ServiceNow? Why are they not allowing to update the read-only fields?
Thanks,
SD
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03-06-2018 11:37 AM
Per ServiceNow, if a field is set to read-only, by definition it cannot be updated and changes to the values in this field are prevented by the product. We have a client script that is making the 'State' field read-only for our users. Modifying that so that the field is no longer read-only would fix the issue but we wanted to keep it read-only.
