newbie question and i'm probably over thinking it but trying to resolve issues in a flow i'm developing: for Action: Record Lookup, on the setting: If multiple records are found action: if set to "return only first record" - does this mean retur...
Hi Team, This is related to ATF (Service catalog in service portal). I have a requirement to show a log message in an ATF test step. I am doing 'Record Query' on log table then adding 'Open an existing record' step, Log message contains the RITM no. ...
Any idea how to find ACLs that have no roles associated? In list view on sys_security_acl you can easily filter for Condition = empty and script = empty. Role however is more like a related list, and I can't report on this table in the reporting mod...
Hello, I am attempting to build out a workspace in the Vancouver release and am running into some issues with adding a certain variable to a workspace form. Here is the form component I have in the workspace: I am able to get the variable onto the f...
Hello, Can anyone help me on adding filters to a list record? I was trying to add another module in change that will contain records that has a planned start date of today + 7days. But it seems to not be working. Here's what I'm using. Appreciate al...
I am exporting data from ServiceNow from an export set to a tool which provides us with a dashboard based on the data we have. The data is surrounding User Information, however, I would like to include a URL so that anyone who is on the dashboard can...
Hi All, Previously we used to report on sp_log table to know the top search terms. However, after we enable AI search it is not recording in sp_log table. Can anyone please help me on which table to report to get the top search terms in a service p...
Hi. I want to make new update set including specific table. Now I could make new update set but I don't know how to set spcific table. I someone knows, please tell me.
Hey Everyone, I am trying to create a fix script that will update the category field from operational to strategic.I have built the below query and I build my filter on the demand table as the encoded query.var gr = new GlideRecord('dmn_demand');gr.a...
OOB set variable value(SP) doesn't have an assert that the variable was not set. There are situations where, user clicks the variable dropdown and selects a value and a value is not expected in the dropdown. If it is expected then the set variable va...
Love the idea of the banner announcement but I have a legal requirement that a banner stays up the entire session and can't be dismissed. Would rather not do it via a global UI script but use banner announcements instead-- but don't see a way make it...
Hi Community, We have created a custom flow action with a Rest step for an outbound call. We are using OAuth 2.0 for the authentication so, just wanted to know when making a outbound call, how an access token is passed?Is it automatically done via Co...
Hi everyone, I am trying to create a business rule that runs before the incident table is loaded and queries only the records that are opened by the current active external user. I've tried using an encoded query with a dynamic condition, but it does...