Hi, I am trying to set up a Risk Assessment Methodology and am struggling to populate the Factors for the X and Y axis of the Heatmap. Set up is as follows: If I open the 'Residual Assessment' Assessment Type, you can see 'Enable Heatmap' is tic...
Hi, after searching the forum and discords I could find only that it doesn't work, anyway I ask the questions again. Can ServiceNow send emails from multiple accounts? Background, we have in serveral countires local servicedesks, with local email adr...
Hi,I have created an update set in one scope and made changes. Now, the scope has to be changed to global. Is that possible? Please give your valuable solutions/leads. TIA,
Imagine a scenario where you have a company that has their own internal users that they need to support with Incident Management and they also need to support external customers. They also have a unique situation where they are their own customer, so...
Hii AllI am trying to discover missing attributes such as assat tag,assigned to,location,company on windows server . but that attributes are not getting populate.how i can get values for those attributes through discovery.please suggest me
Hello, Is there a way to cancel a flow designer flow from a UI action? I have seen other posts about how to cancel a workflow using: new Workflow().deleteWorkflow(current); However, I'm not sure how to do this for a flow designer flow. Thank you! Mi...
On incident form, populate the assignment group automatically when category is selected.How to clearValue of assignment group field when category is None. using client script.function onChange(control, oldValue, newValue, isLoading, isTemplate) { if...
function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (g_form.isNewRecord()) { var callercheck = g_form.getReference('caller_id', vipcallercheck); return; } } function vipcallercheck(callercheck) { if (callerchec...
Hi All, I have a requirement to set no-reply mail when someone sent mail directly to instance email address (xxxx.service-now.com) and rest mails will create incident.But the problem is for any comment added via email by the user will received by ins...
Is it possible to a new field on the form using client script?
Hello All,I have some observations in Ask For Approval Action over Flow Designer and want to get clarification if have you seen the same.UseCase = Want to auto-reject approval which is triggered by using the Due Date field in OOTB Action.Sample Catal...
When I look at the Group Members table, there are groups listed that no longer exist. Is there a way to clean this up? I don't want to go through them one-by-one to find them. I was trying to do a report but if I choose Group Member as the table, I c...
GlideSysAttachment().getBytes() is returning zero beacuse the size of attachment is more than 5 mb. I have tried to replace the getBytes() function with getContent() and getContentBase64 functions but it is returning as undefined.Is there any other w...
How to solve the above problem, using client script methods g_form and g_user only
Hello All, I have an interesting requirement where I need to allow users who do not have the ITIL role to close out catalog tasks, and they need to be able to do it from the Service Portal. I'm not sure what the best way to achieve this would be. Cur...
