We have a requirement to set the RITM due date based on various options selected on the catalog item so that it reflects the relevant SLA of 3, 7 or 15 days.This can obviously be configured in the Schedule property of the workflow but we need to be a...
Hello, We currently have a JDBC Data Source and transform map set up to retrieve PO related data. Our problem is some POs are missing the PO Line items. I think this is probably because po line items are being added as the transform is occurring. Th...
Hi All, I am not finding the way to show the category in the Service Catalog home page.Admins can see but other users are unable to see the categories. Please help. Thanks,Sam
We have enabled AI Search on the /sp portal and Virtual Agent.But it seems that along with KBAs and Catalog Items, the Virtual agent will also show People (from sys_user) in its suggestions. For example if I start a new interaction with the Virtual A...
Hi , I have a requirement to add one report in Service Operations Workspace In the Overview section, under “My Work”, a new report called “Incident tasks assigned to me” should be addedIt should function similarly to “Incidents assigned to me”, exce...
Hello everyone. I've created a catalog item and created an After - Business Rule, to save the RITM and variables in a custom table. The code below creates a record in my custom table, but it's not the correct record. In the sc_req_item, this business...
I am a new flow designer user and bear with me on a simple question. First approval is to a group. If they reject it sends notification to the author. If first approval is approved, it goes to manager approval . Seems very simple but I think I may...
Hello, I'm in the process of building my first catalog item for our new SNOW instance. At first I had no issues building the catalog, clicking "Save" and then "Preview" to view what I had built. But now I'm unable to see the questions I have created....
Hello Everyone, Greetings!! Maximum how many number of incident tasks can be created from a single parent incident. Thanks
We have several users designated to create templates on behalf of their respective teams. These users are creating templates and making it so specific teams can see the templates (group option). However, we are seeing that the users in these groups c...
I have created a heading and now I want to change the text color in CSS styling I am using color: white; but still there is no effect on the heading. Can someone please guide how to do the same in UI Builder.
On the Approval for a record, i need the rejection comments mandatory on Portal. Same is achieved by cloning the Approval info widget with the below code. However i need it to be consistent on portal on the index page containing Approvals widget. can...
We have a long running transaction in the Active Cluster Transactions table. I am need help determining what object is running. I can see from the URL it is Flow Engine Event Handler. But I am trying to understand if this is a specific flow or j...
Hello. I'm trying to save my catalog variables in my custom table fields with an After Business Rule. Could anyone tell my why this isn't working? Or should I script it differently. I want to save them after I submit my catalog item.(function execute...
