Does anybody know of any out of the box dashboards or features that can easily and quickly give me visibility into agent presence/availability/capacity/ect -- when it comes to different channels in AWA and Agent Chat (specifically) in Agent Workspace...
To reference users, ServiceNow uses First_Name + Last_ Name, we have many users that their display name (in Outlook, for example) is totally different from their names and user ID. So were able to import the Display Name from AD to ServiceNow and tr...
Join us on this discussion page for a YouTube Live Presentation on setting up CMDB health metrics and how to apply them. It's an opportunity to see how the new CMDB Health Dashboard can help you manage the data quality of server and network device d...
Hi Everyone,I have a quick question in regards to some requests that come into the system where the Stage will show a red "X" with the text "Catalog Item Removed." All other information in regards to request is removed (deleted) and the only informat...
I have a custom table in a scoped application and need to create a copy of that table for history purpose. I tried to use the following code provided ServiceNow support but it creates the table in global scope. I need this table in custom scope. Any ...
Hello Experts, We would like to use servicenow in our chinese locations and unfortunately we are not able to do so because of the restrictions on the internet by the govetnment. Could any of you suggest what could be done ? How is it configured in yo...
Hi,I don't understand what kind of variables are shown on the Approval Form, because i've noticed that not all variables are shown.I would like to know how to show only variables that are visible in Catalog Item view, is this possibile? How can i do ...
Hi Experts, Could you help me with the following requirements? We have a public page in the service portal and a custom public widget with a download button on that page. With a click of that, button it should download one file which is present in ...
How to get Display Value from get catalog variable in flow designer I need to get server CMDB CI name for list type i am trying to convert the SYS ID of the catalog variable form get catalog variable and trun that into display name in set flow varia...
Dear all, Find the Flow design first. After Send Mail 3.2.3 is END. Then the following: Note that there is no END flow logic applied here after 3.3.2.3 expecting that the for loop should not terminate in case of multiple iterations, BUT THAT DOES N...
Hi all, I've just defined a new metric in order to get how much time spent my incidents on a determinated sub-state "On hold Reason" Then i can create a dynamic report based on this metric to know that time by incident: The thing is, this only ...
I have configured SSO for Azure AD and I'm trying to test the connection. Despite it Azure AD accepting the account details it is redirecting back, asking which account to sign out of and then asking me to close the window. Clicking Activate still ...
Are there any attributes, overrides, or other methods that make it possible to customize the HTML toolbar so that different HTML fields on different tables can have different HTML toolbar options?For example:The OOB HTML field dmn_demand.business_cas...
Hello, We have a business requirement to copy attachments from one sc_task to another sc_task. We currently have a catalog item that creates a sc_task for a request for quote then once the sc_task is closed complete the UI Action Purchase is availa...
The Internet has a lot of resources around ServiceNow's Service Catalog and Table REST APIs.The Internet also has a growing number of resources around ServiceNow's Multi-Row Variable Sets (MRVSs). What I can't find are mentions of getting or settin...