I'm developing a client script in my PDI on the Incident Table. When a user changes the state to canceled (value = 8), then currency 1 field gets auto populated with the absolute value of currency 2 field. Screenshot below:Below is my Client Script t...
Hi, On Service Portal, UI policy does not work and when checking the browser console there is an error "Could not load U IPolicy script for policy" and there is error "There is a JavaScript error in your browser console" error message appears when a...
Hello, I have created a button in the incident form named "Create Jira" which should on click redirect to the Jira page.Steps performed:UI Action configuredUI Page configuredAttached is the result.I have the button but I cant figure out how should I ...
Flow designer question.Is a wait for condition of approval = approved required when using the Ask for Approval action?I seem to have differing results on whether needed or not.Following the approval action is If flow logic for rejection.Will the syst...
Hello SN Team,How to deactivate user if user is inactive for 15 days using flow designer.can anyone suggest me to resolve it.
We have a catalog item what is triggering a flow, but at one point the flow would need to update the Reqiest itself, and it seems like it is constantly failing to get the request number back. Here is what I have tried so far.1. 2. as for the error i...
Hi, When I create user account from Ad activity in orchestration it accepts only useraccountcontrol value 544. When I directly create user account in AD it is created with user account control value 512. Please help.
We recently upgraded from Utah patch 8 to Vancouver patch 5. When we did, the plus sign (the button to create/open an incident) on the My Work tab of the Agent Mobile app disappeared. Has anyone else experienced this? I saw nothing in the release not...
I know activities of interactive users are recorded in syslog_transaction table but where the logs of non-interactive/API/OAuth users recorded on the platform?
We've been investigating high count system log errors in our environment and this one has us perplexed. We engaged Now Support for an assist, but that didn't lead anywhere. We get about 1200 errors similar to this every day (the dates change): [Remot...
Hi all, Question if you all have an idea. I understand cloning allows you to copy a submitted request but change the requested for only. Is there any functionality or a documented workaround to allow the end user to either submit or save a draft of ...
Hi,User has already scanned QR code and paired device for MFA. But how to bring again the Scan for the same user to use for another device. Is this something controlled in ServiceNow ?Thanks
I have a script include which calls out of box Service Catalog API (order_now), I want to use oauth authentication in the script to get the token.I have created OAuth Provider record in application registry and used it in the background script to gen...
Getting error as Javascript compiler exception: unterminated string literal Script is below var request = new sn_ws.RESTMessageV2(); request.setEndpoint('<apiURLhere>'); request.setHttpMethod('POST'); var payload="{ 'data': [ '<value ...
Hello All, Posting a comment with the new knowledge article comment widget in the portal results in the kb_feedback comments field containing html tags around the comment text e.g. "Test" will show as "<p>Test</p>" in the comments field. I understand...
