Templates not appearing in toggle bar

[juliet2]

Hi ServiceNow Community,

When I go to create a new Knowledge article, my templates aren't appearing in the toggle bar even though there are multiple:

The templates only appear once I create a new template:

It does show when you right-click on the header > Templates > Apply Template:

However the end users want to be able to see it on the template toggle bar.

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I tried to see whether this was happening only for Knowledge, but it's also happening in other applications such as Demand. Has anybody else ever had this problem? Does anybody have an idea on how to fix this?

Any help is appreciated!

[Inactive_Us1885]

I am looking at the same issue on my instance. Has there been any updates from the HI Ticket?

[juliet2]

There has not. i noticed that it's now only not working in one sub-production environment though. I'm hoping that it's not an issue in Production.

[Inactive_Us1885]

This is happening for me in all my instances

[Inactive_Us1885]

Can I get your HI ticket number so I can reference it in mine?

[juliet2]

Yes - although ServiceNow wasn't very good at responding to me. INT2947918