Templates not appearing in toggle bar

[juliet2]

Hi ServiceNow Community,

When I go to create a new Knowledge article, my templates aren't appearing in the toggle bar even though there are multiple:

The templates only appear once I create a new template:

It does show when you right-click on the header > Templates > Apply Template:

However the end users want to be able to see it on the template toggle bar.

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I tried to see whether this was happening only for Knowledge, but it's also happening in other applications such as Demand. Has anybody else ever had this problem? Does anybody have an idea on how to fix this?

Any help is appreciated!

[narasimha184]

sdowler1

Hi Shawn,

I faced similar issue(Templates not visible in Template Bar). I was able to Check the template_context UI macro from the skipped updates from the Upgrade.

I reverted template_context UI macro to base version in the upgrade history.

This solved the issue, templates started appearing in Template Bar however the templates option disappeared from the Context Menu.

Customers requires both the options to apply templates from Context Menu and Template Bar.

Did you find similar issue?

[Tomko]

Are your templates set to global?

[Kay19]

We have this same problem after upgrading to Geneva patch7, is there a fix?

Also should the templates be global?

[aw_devoteam]

There is a field on the Template [sys_template] table called "Show on template bar".

The "Show on template bar" is not on the form as default, but it can be added to the form or list layout. This tick box must be true for a template to appear on the template bar.

[sanna3]

I have the same problem, but we did not have any skipped updates related to templates.

Although if you create a new template and set it to global, then they show in the template bar. It is when you share with a group it sometimes will not show for that group.

I have tested to give the groups the role itil and template_editor but it does not work.

Has anyone noticed the same issue?