Templates not appearing in toggle bar

[juliet2]

Hi ServiceNow Community,

When I go to create a new Knowledge article, my templates aren't appearing in the toggle bar even though there are multiple:

The templates only appear once I create a new template:

It does show when you right-click on the header > Templates > Apply Template:

However the end users want to be able to see it on the template toggle bar.

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I tried to see whether this was happening only for Knowledge, but it's also happening in other applications such as Demand. Has anybody else ever had this problem? Does anybody have an idea on how to fix this?

Any help is appreciated!

[Shane J]

Same issue here, Helsinki latest patch.  Templates don't show up until after you try to create one, even if you cancel it.  The right-click way only shows 'Apply template' but you can't actually do anything.

Edit:  It's also happening on my instance that's been upgraded to Jakarta.

[A_Nelson]

I have this happening as well and we are on Jakarta. This happens for all user groups other than the Service Desk group for incidents. Stranger still, the Service Desk group has the same problem when trying to make templates for tasks. I have looked into ACLs but have not been able to pin-point what might be causing this to happen.

Anyone been able to figure this one out yet?

[Denise Smith2]

Did anybody ever fix this issue? Paris also?

thanks.