The business rules that close the request item and request do not run when the flow is created in Flow Designer

[donnadavis]

When I close the tasks on my catalog item, the request item and the request do not close.  The catalog item is in the Service Catalog and the flow is created in Flow Designer.  When the catalog item is triggered, the request, request item and tasks are created correctly.  However the stage field for the request item is blank in list view even though there is a value in the field when you open the form.

Is there something that has to be done differently to close the request and request item when the flow is created using Flow Designer?  And is there something wrong with the value in the stage field since it does not show in list view but does in form view?  Thanks for your help

[Alp Utku · Accepted solution]

That's right. If you used BR to close Request and Requested Items previously please stop using that BR when you use Flow Designer. Not just BR is not good practise to achive this but also It might have huge negative impact on the performance of your platform 

[Daniel Peel]

This is bad advice. The BRs that close REQ and RITMs after tasks are completed are OOB and should not be disabled.

Setting proper stages in your Flows will have the desired effects of closing your RITMs and thus your REQs. 

The OOB BR "Close Parent if Required" is the rule that checks the stages of your items and if they are complete, then it takes care of auto-closing your RITMs or REQs as needed