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Resolved! Merging Data from two (or more) table into one table

Hi everyone,I use [task_time_worked]   to track time worked on Incident and RITMI want to make a report "group by company" But Company is not at the same place for both tables : In Incident : task_time_worked.task.Incident.CallerId.CompanyIn Sc Req I...

imrane by Kilo Expert
  • 4194 Views
  • 5 replies
  • 0 helpfuls

Resolved! MID server to read MS SCCM DBs

Hello experts,I am encountering an issue with SCCM v.2 setup. The MID server is deployed on Win Server 2012 R2. It seems to work quite well. But as soon as I try to setup the SCCM integration, I get errors with the JDBC driver. The ports and FW rules...

JK1 by Giga Expert
  • 3161 Views
  • 2 replies
  • 1 helpfuls

Loop thought list collector

I have a name change process where users select which application they use in a list collector where we have to manually update their username.   How can I loop thought the list collector so that I can create a separate task for each item selected in...

Resolved! Keyword Filter

Looking for an explanation on why filtering a task list using "keyword" would produce completely different results then filtering text within a Variable. Using Keyword It only returns 2 of the 27 matching Tasks. Below are two queries I'm using:Using ...

scottparry by Kilo Expert
  • 3260 Views
  • 7 replies
  • 0 helpfuls

Service Catalog Items vs Vendor Catalog Items

My understanding is that Vendor Items are published to the Product Catalog. When published to the Product Catalog, it also gets published to the Service Catalog.In the data published, the price is included.What if the Vendor Item price is changed?I s...

jarleaase by Kilo Contributor
  • 2178 Views
  • 4 replies
  • 2 helpfuls

allow itil users to use service portal

Current our Service Portal login only allows ESS users to view the portal page.   When an ITIL user logs in, they are directed to the Thick Client.   How can we make the Service Portal page available to ALL users?

lisac by Giga Contributor
  • 2598 Views
  • 9 replies
  • 2 helpfuls

Resolved! schema map properties

Can anyone explain what is exact difference between below schema map properties in   servicenow   with examples .Referenced Referenced byExtended Extended By .