How is service portfolio management licensed?
How is service portfolio management licensed? or is it included in ITSM?
Forum Posts
Resolved! using a client script to ensure 2 fields match on a form
Hi all,I'm creating a form for new hires, and on the form I want to have 2 fields where the user enters the new employee's ID #. The intention of the 2nd field is to ensure that they enter the number correctly, much like when you have to repeat an ...
How to set trusted domains without checking "Automatically create users for incoming emails from trusted domains"
We want to have a set of trusted domains so that emails from other domains will be ignored but we don't want ServiceNow to create new users when user is from trusted domain and does not exist.
How to import choices list with Table?
So how to do it?
changes(), changesTo(), changesFrom() working in async BR when added in condition field of the BR. Is this an expected behaviour?
changes(), changesTo(), changesFrom() working in async BR when added in condition field of the BR. Is this an expected behaviour?
Should links to KB articles that have been retired still work?
We are on Istanbul, and have a lot of KB articles that refer and link to other articles. We also have a lot of users that email links to articles to other users.We noticed recently that when an article is Retired, it is still accessible through the...
Resolved! Can I hide a related list if there are no linked records?
I only want to show a related list if there are records in the related table. Is there are way to hide the list if there are no related records?
Resolved! Relative Duration "works on"? - better help please
Could someone educate me about what "Relative duration works on" really means within the SLA definition?I have read the 'help' info online and it is clearly constructed by a team so familiar with the product that such idiot newcomer questions don't...
How can you force a certain SSO on a specific Sevice Portal
We are implementing multiple service portals and we need to force a specific SSO on each portal. So the end result would be when a user goes to portal A he will login using SSO A and when user goes to portal B he will login using SSO B.Any ideas on h...
Resolved! how do I query the sys_id of the record producer from a created record with a UI Action?
I've got a UI Action I'm using to create a copy of a form from a request record. I have 3 different types of record producers that will be using the "Copy Form" UI Action, and I want the UI Action to know which record producer to go to. I've got ...
Resolved! building a URL in a UI Action script
Hi all,I've got a UI Action for a "Copy Form" button that will enable a user to open a new record producer that has several field entries copied from the original record.I am having trouble getting the URL string to build properly, and I've isolated ...
Resolved! is there a way to connect the sys_id of a record producer with the sys_id of the record produced?
I'm trying to figure out a way to connect the sys_id of a request record to the sys_id of the record producer that created it.is that possible?
Resolved! what happens when you re-apply(meaning you make updates to the (current instance) update set(global) and then re-apply that update set to the same instance
i am guessing it just re-writes everything and makes the new updates? goranlundqvistthanks
Caller field reference qualifier dependent on Company OR MyCompany
I have a simple reference qualifier setup for the Caller field which is dependent on the Company field. Works fine.My issue is that I need the reference qualifier to allow Users from the value in the Company field OR my own Company which is called No...
Resolved! List View Table
What table is the list view settings saved to? I'm trying to control what columns are shown on list views - specifically the reference field view. We have a domain separated instance, and there must be some overrides set somewhere so the domains are ...
