The difference between "Target wait time" and "Max Wait Time"

th7
Tera Expert

‎02-16-2022 10:14 PM

Regarding the "Queue" setting item.
Please tell me the difference between "Target wait time" and "Max Wait Time".

I have attached the relevant screenshot.

find_real_file.png

find_real_file.png

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Dalto
Tera Contributor

‎02-28-2023 12:26 PM

Hi,

 

 

Target wait timeEstimated time (Days or Hours, minutes, seconds) allotted for an agent to accept an item in the queue.
Max Wait TimeMaximum amount of time that an agent has to accept or reject a chat request. After time runs out, the requester receives the No Agents Available Message that is defined in Agent Chat settings.

 

By: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/advanced-work-assignmen...

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