the page you are looking for could not be found

diego9 · ‎03-07-2017

Hi Everyone,

We have a problem, on Geneva version, when the end user submit "Incidents" the messages error showed "Page not Found" and "hel_thank_you.do?"

Could you help me?

Pradeep Sharma · ‎03-07-2017

Thanks for the update Diego. This will redirect users to the homepage once the click on submit incident. You can remove the line producer.redirect completely in case you don't want that.

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Pradeep Sharma · ‎03-07-2017

Thanks for the update Diego. Actually, you need to check in BR. Can you please hit the below URL by replacing it with your instance name and let me know.

https://YOURINSTANCENAME.service-now.com/sys_script_list.do?sysparm_query=active%3Dtrue%5Ecollection...

diego9 · ‎03-07-2017

The filter result is empty to.

Pradeep Sharma · ‎03-07-2017

Weird. Is this message seen when user submits ticket via record producer?

diego9 · ‎03-07-2017

from Self Service page.

diego9 · ‎03-07-2017

Post click on Submit.