The state and stage of the request is not changing

aditi__patil
Tera Expert

Can someone tell me what the issue is with my flow?

aditi__patil_2-1740500151168.png

 

 

It is showing the following even after the task is complete

aditi__patil_1-1740500115392.png

 

 

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @aditi__patil 

 

Did you set the stage and state in flow? To cross check, pick the OOTB flow on request and make the changes.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Juhi Poddar
Kilo Patron

Hello @aditi__patil 

You can update the record using the Update Record action once the request is approved.

Refer to the screenshot for details.

JuhiPoddar_0-1740549237073.png

Note: Ensure that you modify the field values as per your instance configuration.

Hope this helps!

 

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

 

Thank You
Juhi Poddar

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @aditi__patil 

 

Did you set the stage and state in flow? To cross check, pick the OOTB flow on request and make the changes.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Juhi Poddar
Kilo Patron

Hello @aditi__patil 

You can update the record using the Update Record action once the request is approved.

Refer to the screenshot for details.

JuhiPoddar_0-1740549237073.png

Note: Ensure that you modify the field values as per your instance configuration.

Hope this helps!

 

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

 

Thank You
Juhi Poddar