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‎02-14-2022 11:00 PM
Hi,
There are few topics in Virtual agent chat window which I am trying to search in the virtual agent designer but it is not searchable.
what may be the reason?
Regards,
Afsar
Solved! Go to Solution.
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‎02-14-2022 11:13 PM
It could be hidden in sys_cs_topic table. I mean if you go to this table and check your topic if its setTopic visible field is set to false then you won't see it appearing on virtual agent.
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‎02-14-2022 11:12 PM
Hi,
Could you please share what are the topics and screenshot?
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‎02-14-2022 11:13 PM
It could be hidden in sys_cs_topic table. I mean if you go to this table and check your topic if its setTopic visible field is set to false then you won't see it appearing on virtual agent.
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a week ago
I had the same issue.
Topic created for LLM, active and published. Sys_cs_topic table also had the correct data. Topic is discoverable and visible. But not visible or triggering in chatbot. I added role in my topic and it worked. You try adding role to topic and test. Let me know if it worked or not.
