Tracking Session Timeout...
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01-27-2017 11:45 AM
I'm looking to see if someone can tell me where I can go to see when a user's session has timed out due to inactivity? We have our session timeout set to four hours but we have a handful of users that are reporting that they are timing out prior to four hours. I figure this is logged somewhere but where and how? If it makes any difference we are on Helsinki Patch 8 and using SAML for authentication.
Thank you,
Dustin
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01-31-2017 09:41 AM
Maybe User Tokens will show you what you want. In the navigation filter, enter sys_user_token.list
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02-05-2017 05:04 PM
Thanks for the suggestion but it looks like user tokens expire in eight hours and I'm positive that we have session time out set to four hours.
I had a discussion with our technical rep from ServiceNow about this and I was pointed in the direction of Node Logs. However Node Logs are a massive pain to sift through. If I can figure them out I will post some info about it here.
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03-16-2017 10:24 AM
We are having a similar issue running Helsinki patch 7, however we are not using SSO and our timeout is set to 30 minutes. I get reports of users getting timed out all of the time, even when they are actively using the system. Has anyone ever seen this before? Are there any logs I can use to troubleshoot?
