Trigger Action in ServiceNow with URL?

jensPr
Kilo Contributor

‎01-11-2022 03:36 AM

Hi there,

I figured out that I can directly access a page (entry) in CMDB for (e.g.) a computer. 
So we are equipping our devices with QR codes. 

I wonder if we one could also trigger an action by visiting a specific URL directly.
E.g. we then could have multiple QR codes for a device: "Handout", "Return" etc.

This way we can optimize our work flows in daily life. Does anyone know if (how) this is possible?
I read the documentation, but only found out to query a report or page with a URL so far.

 

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Hitoshi Ozawa
Giga Sage
Giga Sage

‎01-11-2022 02:47 PM

It's possible to develop a custom Scripted REST APIs that will trigger an action. This, however, will require some JavaScript code to be written.

https://docs.servicenow.com/bundle/rome-application-development/page/integrate/custom-web-services/c...

jensPr
Kilo Contributor

‎01-12-2022 02:30 AM

Ahh... looks like the path to go. You are really helpful here 🙂

Meanwhile I found out that there is 'asset tag' in ServiceNow and we are not using it today. 
I guess we first should populate and start using 'asset tag' as it seems supposed to uniquely reference the entries. 

Looks better than refer by the 'display name' of our hardware.

Any comment or recommendation?

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