Two-letter words and Zing search

[jeffblancato]

Hi all,

I remember seeing this discussed a while ago on either SN community or in SN's documentation, but for the life of me, I can't find it anywhere.

We have a number of knowledge articles regarding I-9 and W-4 forms, and many end users search for them as "i9" and "w4" - I want to configure Zing to accommodate that behavior.

My first attempt at tackling this was to put those terms in the respective articles' Meta field. However, having done that, searches for "i9" and "w4" don't return any results... I'm pretty sure I remember reading somewhere that, by default, Zing doesn't index any words having fewer than 3 letters.

If that's truly the case, what are my options? Asking end users to instead search for "I-9" and "W-4" isn't feasible.

Thanks!

-Jeff

[Kim Tillano]

Hi Michael,

I clicked the link you provided: “Minimum Number of Characters for Search” but I don't see any topic on the page or any setting on the knowledge properties page that addresses minimum characters.  I am also having this same issue.  Ours won't even search for 3 letter words.  We are currently on Madrid and I would love to get this corrected.  Could you provide a little more detail regarding where to find this setting?  Thanks!

[Michael QCKM]

Kim,
Thanks. Here is what I found - took some digging:

In a HI Ticket - INT3844222; (I think we were on Fuji at the time?)

The SN support engineer "verified that out of box, the default minimum number of characters required to perform a search on the Knowledge Homepage is 3. However, this value can be changed.

1. As a user with the admin role, in the Application Navigator field, enter sys_properties.list

2. Filter for Name is glide.knowman.search_character_limit

3. In the Value column, the default value is set to 3.
Double click the 3 and change it to 2.
Then click the green checkmark to save the change.
After these steps, 2-character searches will be possible on the Knowledge Homepage."

I hope this helps.

P.S. I see your Post was from 4 months ago? I hate that I don't see these when they're submitted.  I literally check here all the time for stuff, but only now saw this because I was looking specifically for stuff YOU'VE worked on - because it seems YOU get KCS KM!

[Kim Tillano]

Thanks!  I did have our dev team fix this for me a while back, but it is a bummer it isn't a front and center property that can be changed.  Also, I am KCS v6 Practices certified - nice to "meet" you! 🙂

[Michael QCKM]

Wonderful to meet you also.  Keep on pushing! You are one of my #1 ally's in this battle currently.