Hi, I'm trying to send a notification when the project(pm_project) state got updated. The recipients should be: The project manager(who is on the project record) Managers of each of the Resource group(From the Resource plans under that project) For...
I want the change task (or multiple tasks) to be created when the user submits a change request with the selected category "System Software". Here is what I have: function onSubmit() { var cat = g_form.getValue('category'); if(cat == "System Softwa...
Hi, I have one catalog item, in which there are variables like Resolution(single line text), Manager(reference), Group Members(list collector). Backend name for these variables are resolution, manager, group_members. When this catalog item is submitt...
I've created a Dashboard that includes several report widgets specific to me. I've been asked to share it with my team, but for that to be useful the report widget filters will need to be updated to return data specific to the user running the dashbo...
Hi there, We have tried to work a bit with Translation Management in our instance since we have worked a lot with dynamic translation in our virtual agent. After a while we found a blocker when the translation management was activated, we couldn't up...
Flow designer is not getting triggered for inbound email action. I have activated the flow and Tested it. While Test run, after selecting the email it works and creates a new record in custom table. After publishing the flow I tried to send emails t...
I want to set a role beside admin to show workflow in workflow context. But even I give this role to workflow admin, user of this role also can't open /context_workflow.do. (a blank page is shown) I can't find this page in UI pages. So what is it? An...
Hello all of you beautiful people, hope you're having a nice day. I have an issue with adding and mapping new fields from the checkout to the sc_request form. I've been able to create the fields on the checkout form, as shown below, but I cannot co...
I am using REST Api - async step where I am getting a payload with these details for change request form - 1. Short Description 2. Description 3. Requester 4. Configuration Item 5. Correlation ID I have made all these mandatory in the body Now I se...
I am working on service portal and there while creating a catalog item I want the columns of variable set to be in horizontal (one row and many columns) but its coming vertical ( two column and many row) . Also, I want that there should be a scroller...
Hello Geeks, I have a field called as Purchased Date in asset table where in the date shows as something like 2021-02-12 10:30:00. I have created a new integer field to calculate the age of the asset in years based on the current date - purchased dat...
hey, Can anyone advise how to create reports with Tags ie... i have a report of Incidents where some are tagged that Agents need coaching so report is based on Incident Table & filtered where "tags are applied" & sorted by manager (because i cannot f...
My understanding is that the cmdb_ci_info table contains Managed by Group field for the CI classes. I know how to use the Easy Import as well as Data Load/Transform. When I open the cmdb_ci_info table, only 94 classes are listed, but if I run a s...
Hi, I have a scenario where-by an encoded query is the value of a variable within a RITM: So when it comes to approve this within our Service Portal, the user will see the query as so: Is anyone aware of a way to get this query string to display in ...
Hi How do i configure the if 'none of these' option is selected in the carousel in the search for catalog item topic block that they can search again? It currently returns 'Selected null Should i proceed with this?' I've currently got an optio...
