Add Header & footer to a knowledge article
Hi SNow Community,Is there a way to add a header(image) & footer to an article, like having a template to apply it to articles?Thanks in advance,Leo
Forum Posts
Path to move to Pre-Sales
I have been working on ServiceNow from more than 6 years now and have worked as Admin and Developer both. Now I am planning to move to Pre-Sales, however, not sure how to proceed and courses/certification and path which could help me understand and m...
System Health - Monitoring Dashboard for Support Engineer
Has anyone built Standard dashboard for System health check that would be useful for Service now Support team? Following Items would be interested if dashboards covers since Servicenow has all the below points in multiple places. We are able to imp...
Resolved! Approval count in Service Portal Header menu
I have a user with 34 approvals but on the header menu, it shows as 30. Once I click on the approvals, it opens a pop-up and has all 34 approvals displayed.
how can we send a Scheduled report excluding weekends?
I want to send Scheduled Report excluding weekends? When we go to scheduled report and and set RUN field as periodically and send report daily, I want to exclude weekends. How can I achieve this?
How to publish multiple Knowledge at once.
Is there a way to publish multiple Knowledge in bulk in OOTB?Currently, we are only aware of the procedure to publish knowledge one by one from the form screen.
Add a User to Multiple AD Groups via ihub/flow designer
I need to create a flow utilizing our ihub integration to AD to allow a user to be added to multiple AD groups that are selected on a catalog item (list Collector) form. Has anyone achieved this? Have you had to create a sting from array to allow th...
Now mobile app - security constraints for on prem customers?
Hi! Have a customer inmplementing ITSM as self-hosted due to rigorous security constraints for their data handling. Looking for more information on whether the customer can consider using the Now mobile app or not in this scenario. Has anyone got any...
SanDiegoのUIでApplication Menuが表示されない
SanDiegoでの新UI(Next Experience)でアプリケーションナビゲーターが表示されません。 本来は左上のnowのアイコンの右側に表示されるようですが、見当たりません。 ・アプリケーションナビゲーターを表示する方法 ・従来のUIに戻す方法 どちらかわかる方がいれば教えていただきたいです。
Change the background of Login.do page
Hi Folks,I have a requirement to change the background image of Login.do page with the provided background.Adding the screenshot for the reference I need to replace the dark background with the custom once.Please let me if this is doable or not, if ...
Flow is not getting triggered and Flow Context is missing on RITM
Flow context related link is missing on RITM record and also assignment group on the RITM is not attaching from the flow. Not sure if this triggering flow or not. But I have attached flow on the catalog item and submitted the request via catalog item...
Resolved! Additional system properties in the CSV export process for created tables
Added system property "glide.ui.export.limit" because the CSV export exceeds 10000 lines.We have seen that this has an impact on performance.Should I remove this property after the work?Or should I change the value (e.g. 10000)?
Change Survey Notifications
Request to change the sender's email address of CSAT Survey forms instead of XYC I have been provided a solution but unsure i where to go to update / change this address Solution Please change the "From" address of the survey notification (e.g. XYX) ...
Polaris and Domain Separation Banner Images
Hi, We have a domain Separated environment and looking at using Next Experience "Polaris" for our customers. Each company in the core_company table has a UI16 Banner set, and this sets the company logo in the Top left of the desktop/back...
Resolved! Widget picker issue
After upgrading to San Diego, the back button on the widget picker for dashboards is missing for us. Anyone else have this problem?
