UI Action 'Confirm()' on Agent Workspace

[john_duchock]

I am building up our agent workspace for an eventual go-live and have run into a snag.  In our "native" application, we have a UI Action that allows a user to create a problem record directly from an incident using a UI Action.  This UI Action includes a confirmation that warns the user that they are about to initiate the problem process which includes Senior Management Notifications.

I have tried to update this UI Action to include a confirmation when used in the Agent Workspace, but it does not seem to work.  The "first pass" (client side) seems to work fine, but i am not sure the Agent Workspace is passing the UI Action "action name" properly on line 5:

gsftSubmit(null, g_form.getFormElement(), 'create_problem');

Again, this works perfectly in the "native" forms, but not in workspace.

I have tried to move the entire script to the Workspace Client Script (using onClick(g_form)) but that does not seem to work either (client side works, server side does not)...

Code below...anyone have any luck getting confirm() working on a workspace UI Action?

function createProblem(){
      var answer=confirm("Are you sure you wish to create a Problem Record?\n\nNOTE:  This will initiate the Problem Management Process which includes Senior Executive Notifications.");
      if (answer==true)
              {
              gsftSubmit(null, g_form.getFormElement(), 'create_problem'); //MUST call the 'Action name' set in this UI Action
      }
      else
              {
              return false;
      }
}

if(typeof window == 'undefined')
      {
var prob = new GlideRecord("problem");
prob.short_description = current.short_description;
prob.cmdb_ci = current.cmdb_ci;
prob.cmdb_ci = current.cmdb_ci;
prob.business_service = current.business_service;
prob.priority = current.priority;
prob.company = current.company;
prob.sys_domain = current.sys_domain;

//set Problem Impact according to Incident Impact...using the stupid sys_choice values that my predecessor created for incident... 
if (current.impact == 0){ // All stores/users = High
	prob.impact = 1;
}
if (current.impact == 4){ // Multi user/store = medium
	prob.impact = 2;
}
if (current.impact == 5){ // single user / store = low
	prob.impact = 3;
}

//set Problem Urgency according to Incident Urgency...and oh, look...they made the same stupid mistake twice by not using OOTB sys_choice values...yayfun
if (current.urgency == 6){ //Inconvenience = low
	prob.urgency = 3;
}
if (current.urgency == 5){ //Degradation = medium
	prob.urgency = 2;
}
if (current.urgency == 4){ //Outage = high
	prob.urgency = 1;
}

var sysID = prob.insert();

current.problem_id = sysID;
current.state = -2;
var mySysID = current.update();

action.setRedirectURL(prob);
action.setReturnURL(current);
gs.addInfoMessage("Problem " + prob.number + " created");
}

[denumchikin1 · Accepted solution]

Hi John - Try copying your client side portion into the UI action's Workspace client script, and replace gsftSubmit with g_form.submit method (example below).

var answer = confirm("Are you sure you wish to create a Problem Record?\n\nNOTE:  This will initiate the Problem Management Process which includes Senior Executive Notifications.");

if (answer == true)
  g_form.submit('create_problem');
else
  return false;
      

Edit: Added code portion and rewrote answer to be more concise.

[john_duchock]

Thanks for getting me close @denumchikin ...  but instead of specifying the action, called it.  The following is the "workspace client script" that is now working !

function onClick (g_form){
	if ( !confirm('Are you sure you wish to create a problem record?') )
		return;
	
	g_form.submit( g_form.getActionName() );
}

[Virag1]

Hi @john_duchock & @denumchikin1 ,

I used the same lines of code but My Approve button is not working. Even it is not showing the confirmation question.

[john_duchock]

Meh...we stopped using agent workspace and are now using the Polaris interface instead...  it was the obvious next evolution and we didn't have to build specific UI Actions...