UI Action not visible in context menu despite "Form context menu" being selected

[codycotulla]

I am unable to add a new UI action to the context menu of an Incident. I have done this successfully many times before, but now it isn't working.

I have the check box selected and I also have the form link selected. It shows up as a form link, so I know there isn't a problem with the conditions.

Any help is appreciated. 

Thanks,

Cody

[codycotulla]

Hi Chris,

The UI action didn't show in an incognito browser.

Cody

[codycotulla · Accepted solution]

Well,

I tried updating the cache and going into an incognito browser as was suggested. Unfortunately that did not solve the problem. I also exported the UI action as XML and imported it into another instance, the UI action was still not visible in the context menu.

"Solution"

I  was not able to make the UI action I was working with visible in the context menu. This UI Action was a copy of another UI action in the context menu.

However, I found that if I created a new UI action, I was able to make the new UI action visible in the context menu. Also I was able to make copies of that UI action visible in the context menu. Finally, I was also able to make a copy of a UI action was not and had not previously been made visible in the context menu, and then I could make the new UI action visible in the context menu.

Thought

It seems, that at least in my instance, if make a copy of a UI action created prior to Rome that was visible in the Context menu, then I won't be able to make the copy visible in the context menu.

I appreciate that help. Hope, no one else has this problem, but if you do, maybe what I've found will help you.

Thanks,

Cody