UI action visibility not working

benl
Giga Contributor

Hi Guys, I have an issue where another admin has created a UI action (button) called 'form_button' and I am unsure how he has controlled its visibility.

Currently I can see 'form_button' if I impersonate a user with 'Role A' but I cannot see it when impersonating users with 'Role B' or 'Role C'. Id like to change the visibility to include 'Role C'.

In the action itself, the UI action visibility section is empty, and there are no roles specified in the condition or script sections. For this form there is only 1 view and I cant find any client script that is referring to 'form_button' either.

Where else should I be looking? Why does 'Role A' see the button but not 'Role C'?

Many thanks in advance.

- Ben

1 ACCEPTED SOLUTION

benl
Giga Contributor

Thanks for your help guys. It seems this was an OOB UI error. This was fixed after upgrading to Helsinki.


View solution in original post

12 REPLIES 12

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Thanks beni for the update. I cannot think off anything else that can make button hidden.


Is this issue on your personal dev instance. If yes I can take a look and debug.


shamma
Kilo Expert

Hi Beni,



You can also try to check the UI Policies script section sometimes we write the hide/show button code in UI Policies too.



Hope that helps you!!



Regards,


Shamma


benl
Giga Contributor

Thanks for your help guys. It seems this was an OOB UI error. This was fixed after upgrading to Helsinki.