UI Builder - Action Bar not working

Kirby R
Kilo Sage

‎07-08-2024 08:57 AM

Hi,

 

I have an action bar "Approve" component in Workspace that is not working. I have checked in my PDI which is OOB and its working fine.

 

I have already compared both this instance and in my PDI all the possible components and they are all similar but still this button in client's instance is not working

  • sys_declarative_action_assignment
  • sys_ux_addon_event_mapping
  • target event

KirbyR_0-1720453839874.png

 

Any idea how to troubleshoot/debug this? Thanks.

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1 REPLY 1

Rafał Rataj
Tera Contributor

‎05-23-2025 02:32 AM

Hi, 
if its ootb then should work, (eventually try to 'repair' the corresponding plugin) 

you can check if the (Action Bar) Actions config is ok

  • sys_ux_form_action_layout_item
  • sys_ux_m2m_action_layout_item

if it is a client (script) issue you should have some errors in the developer tools/console ( browser )  Ctrl+Shift+I

RafaRataj_0-1747992392816.png

 

you can also install the Next Experience Developer Tools 

UI Builder Essentials: Next Experience Developer T... - ServiceNow Community

 

-> Next Experience Developer Tools - Chrome Web Store

 

 

 

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