How to change Author for several knowledge articles?

[Erik24]

Hi,

I wonder how to change author to several knowledge articles without having to do it one by one? Can this be done without customization? I found how to change author on a single article, by adding the author field to the knowledge form (https://hi.service-now.com/kb_view.do?sysparm_article=KB0852951).

Let's say I want to change author on 50 articles at once, if said user has quit or changed role in the company. I would presume this is done from the list view but I can't find the option.

Thankful for any suggestions!

[Ashutosh Munot1]

Hi,

Can be done using the background script as well.

Thanks,
Ashutosh

[Willem · Accepted solution]

Yes, can be done in the list view.

Set the filter to show all articles of that author and then select 'Update All' from the menu:

It will ask to confirm:

Just make sure author is on the default form layout and you should see it:

You can just ignore the mandatory fields and only change author.

The result:

[Erik24]

Exactly what I was looking for, thanks!

[Willem]

You are very welcome! 🙂