UI Policy
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05-23-2024 04:11 AM - edited 05-23-2024 04:14 AM
There is Catalog item and under that there is 4 fields:
Field 1: Are you onboarding a Hitachi Employee? (Select Box)
option 1: YES
option 2: NO
Field 2: Select Company's Division (Select Box)
option 1: AB
option 2: CD
option 3: other
Field 3: Please outline alternate Company's Division (Single Line Text)
Field 4: Please provide the Hitachi email address of the New Employee (Single Line Text)
Conditions to be followed
if: Are you onboarding a Hitachi Employee -> Yes
Show fields: Select Company's Division,
Show fields: Please provide the Hitachi email address of the New Employee
if: Are you onboarding a Hitachi Employee -> Yes
if: Select Company's Division -> Other
Show Fields: Please outline alternate Company's Division
Show fields: Please provide the Hitachi email address of the New Employee
if: Are you onboarding a Hitachi Employee -> Yes
if: Select Company's Division -> AB, CD
Show fields: Please provide the Hitachi email address of the New Employee
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05-23-2024 04:23 AM
Hi @shubhi211
Where you stuck? It's look easy and straight forward.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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05-23-2024 04:43 AM - edited 05-23-2024 04:47 AM
UI Policy used:
Ui policy 1: Alternate email id disable
Condition (Not Given)
UI Action: please_outline_alternate_company_division Visible -> False
UI Policy2: if onboarding is YES and Company division is Other
Condition: Are you onboarding a Hitachi Employee -> is -> Yes
AND Select Company's Division ->is -> None
OR Select Company's Division ->is -> AB
OR Select Company's Division ->is -> CD
UI Action: please_outline_alternate_company_division Visible -> False
UI Policy3: if onboarding is NO and Company division is Other
Condition: Are you onboarding a Hitachi Employee -> is -> NO
or Are you onboarding a Hitachi Employee -> is -> NONE
UI Action: Please provide the Hitachi email address of the New Employee Visible -> False
Select Company division Visible -> False
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But issue is: OnLoading of form it is working Fine, but for testing if we are checking different condition
After all yes
then after selecting -> No -> Are you onboarding
then Please outline alternate Olympus Division field is showing but this should be hidden
"There are multiple UI Policies with the same Order for this field - their run order is not predictable:"
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05-23-2024 05:43 AM
Hi @shubhi211 ,
The ui policy 1 and 2 might be conflicting when you select No because reverse if false will be checked so try one thing for all the ui policy open the ui action and for each select Clear the field value
let me know if this is works for you or not.
Please mark this comment as Correct Answer/Helpful if it helped you.
Regards,
Swathi Sarang
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05-23-2024 07:56 AM
Hi @shubhi211
please share screenshot of your UI policy, seems 2 policies are conflicting with each other.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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