Unable to edit knowledge article because the attachment opens

[marcusgee]

Hi!   I have a KB that I posted that has an MS Word attachment.   I'm trying to go back and edit the article, but I can't because when I click on the KB link, only the Word document downloads.   So it appears as if the KB is a direct link to the attached Word doc rather than a link to the KB itself.

Is there a way to get around this so I can edit the actual KB?   Thanks!

[Michael Ritchie · Accepted solution]

Since the article is an attachment link you cannot edit it directly from the Knowledge base search/end user view.   You will need to navigate to Knowledge\Articles\All and find it in that list in order to edit the article itself.

[marcusgee]

Brilliant!   Thanks!

[KarenWoodward]

Hi - The way to edit this type of article - which is setup as an "Attachment link" - is to access it by navigating to the EDIT module in the Knowledge application. You would go to the KB article and then use the Manage Attachments link up top to download, modify, then reattach.   Be aware that you do need to remove and then re-add the attachment, the modification can't be done "in line".