unable to find UI Action with name 'undefined' on table 'change_request' - error message on the screen

Ram118 · ‎12-09-2021

When trying to cancel a change record which is in New state, getting the below error message.

This is happening after the Rome Upgrade from Paris version.

Ram118 · ‎02-09-2022

There is another way to overcome this Issue.

In the UI Action script, there is a function "gsftSubmit()". pass "null" as a third parameter. This fixed my issue.(as reverting back to OOB, disabled some customizations).

If this fix the issue, please mark it as helpful.

Thanks!

View solution in original post

Sai Kumar B · ‎12-09-2021

Hi Ram,

You can refer to the below article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547282

Ram118 · ‎12-09-2021

It's not helpful. I have already checked that.

Sai Kumar B · ‎12-09-2021

please check your UI action conditions and correct them if there are any anomalies to avoid errors.

OR

Debug the error in console before fixing ui action

Ram118 · ‎12-09-2021

I am unable to view the KB Article listed above. I have logged In with the PDI credentials. It's not working. Any idea ?