Unable to Save Report after making changes

[astha_chaubey]

Hi All,

I am not sure what is wrong with report module. On my instance I created a report and tried to edit it but the report does not get saved (just a preloader appears and nothing gets saved) and onclick of Run button the report does not run. Have faced same issue with one more ServiceNow instance and one another report.

I tried to inspect the page to find out if there is any issue with the page I found some errors-

Is there a solution to this issue? or there is any problem ticket/knowledge ticket available with ServiceNow Hi?

I would be intrested to know if others are also facing something similar.

Thanks & Regards,

Astha Chaubey

[harishdasari]

Hi Astha,

Can I know on which table are you trying to run the reports ?

is this error occuring only on that particular table or it is happening for all the tables ?

Is this issue is only for existing report ? or it is for all the reports ?

can you also post screenshot of the report along with answers for my questions

Thanks.

[astha_chaubey]

Hi Harish,

Thanks for your reply. The report is on a custom table and it gets saved intermittently when I try to save it. Report was not getting saved by my profile, however I impersonated another user and it got saved. I am having admin and security admin roles.

Report got saved however I am not able to figure out the root cause.

Thanks & Regards,

Astha Chaubey

[abdul guelzim]

I have been having the same issue.   It happening for any type of reports.   (currently using the Free Dev Instance).

Thanks,

Abdul

[astha_chaubey]

I think it is a ServiceNow bug or something with session which does not allow to save a report, after sometime, or may be someone else will be able to publish it.

Thanks,

Astha