Forum Posts
RITM stage is now sorted correctly
I have observed that the Stage on one of the catalog items is not showing up in the right order correctly. In the screenshot below, the Waiting for Approval stage should show up 2nd but it's showing up as 4th. How do I fix this?
How to automatically download files created by business rules to a local PC.
I have created a business rule that when a record is inserted into the pm_project table, the contents of the table are saved in a JSON file and stored in the sys_attachment table.I am also able to get the download link for this JSON file.How can I au...
ServiceNow script to get catalog items based on matching user criteria
Hello team, I am curious to know how 'Available For' and 'Not Available For' is implemented in ServiceNow catalog items. Basically, I am looking for the script which will return me the list of catalog items matching user's user criteria. I would lik...
Resolved! "Managed by group" field in the Location table
Hello SN community, I'm unsure about the purpose of the "Managed by group" field in the Location [cmn_location] table, can it be used for assigning the group for tasks (inc,prb,chg,sctask,...) based on location or it has another purpose? Thanks in fo...
SOW - Visualization Refresh on Landing Page
In the old workspace we have the refresh readily shown on the card:How do we make it that way in SOW? Currently, you have to click on the three dots before making it to the Refresh button. That adds an extra click.
Snow Password Reset- Send Email verification code to Personal Email aaddress?
Did someone try configuring Password reset in the San Deigo version? We are trying to implement a self-service password reset and in the process, our aim is to send an email verification code to the Personal address e:g g xyz@gmail.com. I have config...
Resolved! Can I change listview of reference lookup-list without sys_ref_list?
Hello. I want to customize lookup-list appearance.(It appears when you click Magnifying glass icon.)I know sys_ref_list, but I want to change only specific fields.Can I change list view of this without sys_ref_list?Thank you.
Viewport rendered correctly in UI Builder but not on the preview page
Hello, I'm configured a Record (parent) page where I've added a viewport (child) to display data from another related table. I've followed Brad Tilton's guide here (https://www.servicenow.com/community/now-platform-forum/how-do-viewport-tab-communica...
kb attachement on the incident using contexual serach
Hi all,When any user try to attached a kb article to a incident using using the 'Attach' button on the contextual search the message showing "[code]<a title="[AA] Windows - Security Group - Create - 403564" href='kb_view.do?sys_kb_id=2985b5ea878f3d...
Event Management: 3 Thersholds Event rule for same source
Can we create 3 event rules for same source for scenario where a-Minor alert should be created for 2 events in 10mins -Major Alert should be created for 3 events in 15mins.-Critical alert should be created for 4 events When I created both of them eve...
Flow Designer - how to loop back to previous step
I am trying to automate a document review and approval flow. The document owner submits the document to his/her supervisor to review/approve/reject. If approved, it goes to the department head for review/approve/reject. If supervisor rejects, it s...
Resolved! Collaboration Offline Group Message(s) random user emails
I have one user that randomly gets the below email. He is the only one that gets it. I can't figure out what causes him to get it and to to stop him from getting them them. Any advise would be great. The emails says its this event collaboration.notif...
Remove the reference qualifier condition
Hallo,I am trying to create a catalog client script. I have a checkbox field called 'user_not_visible' and a reference field called 'requested_for'. The reference field has a reference qualifier condition based on a field called 'Territory' to filter...
Survey & assessments
Hello experts, I have a requirement to issue a survey to owner of all the application in our CMDB and i have a survey designed. I would like to understand how can send this to everyone with the details of the application they are doing this survey fo...
