HI everyone, We have a catalog item for new hire creation, which create users in Active Directory. Some of those users being created are contractors, for those we have two types, Contigent Worker and Service Provider. Those fields are not stored in t...
I am building a portal where the user needs to select an account (customer_account) via an sn-record-picker. When an account is selected, I am setting a user session variable using putClientData and setting a user preference using savePreference. Al...
I am receiving an error when trying to uninstall RPA Desktop Design Studio V5.1.0 which is required to upgrade / install v7All of the files are within the specified file location (C:\Program Files\ServiceNow\RPA Desktop Design Studio\...)
Hi, Created report on sc_cat_item_user_criteria_mtom table , But User is getting bellow error on report Error MessagePart of the query on sc_cat_item_user_criteria_mtom has been ignored because of read security rules on sc_cat_item_user_criteria_mtom...
When I try to impersonate an user in my PDI, there is only one button "Cancel" displayed, I cannot see the button "Impersonate user" and cannot impersonate any user, any idea how to solve it?
Hi all, May I please know which gives better performance among Flow designer , business rules and scheduled job. We are planning to figure the use cases to use flow designer wherever possible. could anyone please provide me some insight. Thanks & ...
I would like to find the solution that would let us change the calendar scheme from US to EU version. Which means that the start of the week would be Monday and not Sunday. Example of the current calendar is provided image.Do yo have any thoughts on ...
I've been working on setting up a demo of Notify using the lab from last years Knowlege Conf. I'm able to send SMS messages directly from an incident using the send SMS button, but when trying to use the trigger work flow I get this message."- Coul...
Hi all, We have lots of places where assignment groups are configured like change templates, workflows, etc. These assignment groups get deactivated periodically and we want a mechanism where we redirect the tasks opened against these assignment grou...
Hi folks, I'm doing an exploration using copilot and I need to use a ServiceNow knowledge base to generate answers. I've already tested the connector action "Get ServiceNow knowledge article", but copilot don't read the article and tell me to follow ...
Dear community, We're migrating our legacy CMDB to serviceNow. Multiple discovery are in place and we already defined several endpoint using flow designer to fetch specific data from the legacy system. We have 1 attribute called "Role" in our legacy...
We've experienced an issue with an Inbound REST API call using Basic Authentication and known good credentials. I've unfortunately been unable to find existing post(s) that seems to match this particular scenario. Testing the account to login to the...
Hi All,I am stuck in the read access to itil role to the customer_account table.I created read ACL on customer_account table and added ITIL role.But it is not working.Please let me know what I am doing wrong. Thanks,Sam
Hi Friends,We have a multi row variable set and there are 5-6 variables. Whatever data will be selected or entered into MRVS. We would like to prepare a table and store data and set into a Rich Text Field on a table when Request will be submitted fro...
Hi, I have a business rule for a problem record that requires a future target date on save, otherwise it displays an error message and aborts. When comments or work notes are posted (using the post button) to the activity feed and the target date is...