Unable to save step when creating a guided tour

[marysteinhardt]

Call outs on Guided Tours am creating a guided tour and do have the proper admin rights, however, when I drag the box to the field type in what the step is and click save nothing happens.   Stays at the box.   I can click cancel and it goes away.  

Is this a rights issue?

Mary Steinhardt

[Rajesh Mushke]

So, are you facing this issue only in IE browser right?

and also please try with other browsers as well because we need to find out whether this issue only with IE or else existed in some other browser as well like Safari, Mozilla etc...

might be helpful in the future.

[daneil]

Hi Rajesh

We only use chrome and IE in our organisation, so I only tested it using the two browsers. I will ask one of my team members to test on Safari when he is in the office. Seems that ServiceNow and IE does not play nice together. We also had issues with logos displaying incorrectly and of course one cannot use notifications.

Regards

Daneil Steenkamp | Project Manager: Infrastructure Services | Africa Technology

Office: +27 11 846 5882 | Mobile: +27 824952964

Email: daniel.steenkamp@absa.co.za<mailto:daniel.steenkamp@absa.co.za>

absa.co.za

[daneil]

We tested Safari on a macbook and the guided tour designer works. However, Chrome on MAC does not work for some reason. When one tries to open the guided tour designer, it comes up with an "unsupported browser" error

Regards

Daneil Steenkamp | Project Manager: Infrastructure Services | Africa Technology

Office: +27 11 846 5882 | Mobile: +27 824952964

Email: daniel.steenkamp@absa.co.za<mailto:daniel.steenkamp@absa.co.za>

absa.co.za

[janicebrown]

I'm not able to use Chrome any longer to save a callout. Any suggestions?

[gokulsk]

If you are looking for an out of the box guided tour designer that can support every element/pages on ServiceNow, then you could try out Whatfix. It is an interactive guidance and product adoption platform which works extensively on ServiceNow and other Enterprise platforms like Oracle, Salesforce, etc.

In comparison, Whatfix is far more advanced than the Guided Tour Designer and can be used on the platform for onboarding, training, in-app support, etc. And the best part, authoring guided tours via Whatfix is through our point-and-click editor which is code-free and fully customizable.

Content can be created through Whatfix on both Chrome and Firefox. Once created it can be viewed across all web browsers.

Here's a snippet of Whatfix on ServiceNow.