Redirect end-user to Service Portal

[mmihnea]

Hi community,

I achieved to redirect users with a specific role to the Service Portal when they access the instance trough the base URL. 

However, if the user changes the URL with a specific path (e.g.: https://instancename.service-now.com/incident_list.do?)

he can enter the backend environment (no data is shown due to the lack of rights). 

I'm looking to redirect this specific user to the Service Portal regardless of what path he navigates to. 

Looking forward to your help.

Best regards ! 

[Robbie · Accepted solution]

Hi @mmihnea,

As you're probably aware, there are various routes and redirections in play. 

Rather than reinventing the wheel, Bradon May has written an article that take you though this and all the different avenues - see below.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

https://www.servicenow.com/community/now-platform-blog/6-ways-to-set-up-your-service-portal-for-redi...

An additional SN Doc article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869746

[mmihnea]

Hello Robbie, 

Thank you for the reply. I've already followed the steps in the documentation in my implementation, however no specific case impacts my particular situation (custom URL entered manually by the end-user).