Unable to see Knowledge Base categories I have added

[Graham18]

Hello,

I have gone into Knowledge and under 'Knowledge Bases' created a new KB labelled 'Infrastructure'

However when I go to add a Knowledge Category it won't show up under that KB?

The default one that comes OOB works fine, I even tried it with an insert and stay.

Any ideas? or is it something that's maybe hiding them?

Thanks!

Graham

[Tim Deniston]

Try going to kb_category.list from the Application Navigator. Do you see it there? Is the Parent ID filled in?

[Graham18]

I have checked and the KB is there and the Parent ID has been filled in.

[Tim Deniston]

And the Active checkbox is marked as TRUE? If so, can you post some screenshots of what you're seeing?

[Graham18]

Everything is as you would expect, so its quite odd.

This is the new KB I have created.

This is the 'Test' Category I created for the KB Infrastructure

This is the view under Infrastructure, as you can see no category called 'Test' is shown.