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‎07-12-2022 12:41 AM
Hello everyone.
My goal is to update the fields of a record using the selected vaules from the catalog item, however, I am not able to because my variables are greyed out. Please assist.
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‎07-12-2022 01:35 AM
Hi Kamva,
Can you attach a screenshot of the variable setup from the cat item? The manager variable looks to have been setup as a choice list, rather than a reference variable. This isn't compatible and would need to be changed so you have the correct data type.

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‎07-12-2022 01:35 AM
Hi Kamva,
Can you attach a screenshot of the variable setup from the cat item? The manager variable looks to have been setup as a choice list, rather than a reference variable. This isn't compatible and would need to be changed so you have the correct data type.

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‎07-18-2022 11:54 PM

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‎07-18-2022 11:59 PM
I am now able after changing my variable from lookup selected to reference

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‎07-14-2022 06:53 AM
Hi Kamva.
Do you need additional help?
If so, please explain, otherwise mark Kierans answer as correct to close this thread.
I believe he answered your question, the values are greyed out since the variables are incompatible (choice/string vs reference).