Resolved! (Reports) Can you search through incident work notes?
Is it possible to create a report that will filter a list of incidents based on certain criteria, followed by further filtering the list if a string is found anywhere in the work notes?
Forum Posts
What do you find to be the most challenging part of knowledge management?
Whether you are using Service-Now or not, we all have things that come up with knowledge management that makes the job tough. What is the most challenging task you face?For us, it is maintaining the content to ensure it is still accurate. The ren...
Resolved! Changing the color of the Global Search background
Hi SNC, Is there a way to change the color of the Global Search? It's by default very un-noticable, unless you know it's there, and I think it would be wise to make it more visible as searching is one of the first things which people do in SNow. Do ...
CMS Content iFrame sizing and alignment
I have a content page which loads an iframe containing a record producer form. By default, the form width is set to 100% width: Aside from setting the 'Sizing' (height, width) in the iframe form, how can I modify the parameters of the iframe to ch...
Resolved! Pull the 'Request for' location into a catalog variable
Hi all,I'm trying to populate a variable on a catalog item based on the Request For widget on a catalog item.I currently have a script that pulls the location of the person logged into ServiceNow into a variable but that may be a service desk person ...
How can I change the icon on a catalog item or record producer?
I have found a bunch of these and the advice never fixes my problem.In the service catalog I want to change the icon that appears next to the one record producer that I have, so that it's the same as the Catalog Items.Yesterday I tried OVER AND OVER ...
Dot walk in lookup select box
HI,I am tyring to make a lookup select box referencing to a table. Can I dot walk to any other column in the table using the script with this lookup selectbox ?Thanks,
Resolved! External search web crawlers' access to SN Knowledge Permalinks?
Has anyone tried configuring an external web crawler (like their Sharepoint search crawler) to crawl their ServiceNow instance's Knowledge articles?Does the fact that there are "permalinks" available for articles make it possible?For example: https:/...
Resolved! Business rule on cmdb_ci table
When I create a new asset in "alm_hardware" table, a ci also get created in the "cmdb_ci table. I have create a before business rule on cmdb_ci table that will rename the ci name in the cmdb_ci table with serial number and also whatever the stockroom...
Resolved! Service Catalog - Available for group - not working
I'm trying to restrict access of catalog items (record producers) and categories to certain groups. For that purpose I am using the "Available for group" related list.For some reason it does not work.I created a test user which does not belong to any...
How to give ITIL users access to only create their KB articles
Hi, We would like to give our ITIL User, access to create knowledge article in Service-Now, but not to be able to or approve them, etc. I ant only create and edit the knowledge article. Could anyone please advise if there is a simple solution, perhap...
Examples for Topics and Categories in Knowledge
We have just started using Knowledge and are looking for ways to organize all the documentation that is most beneficial to our end users. I was wondering what kind of Topics and Categories you use or how you have your's organized.Any and all tips wou...
Resolved! Script include on Incident form
Hello everyone,I am having a hard time figuring out how to make this script include work in the incident form. Basically, I was asked to 'filter' the CIs when the caller is a specific person (ex: a store). What I have done is the following:-Created a...
Resolved! Schema map not displaying
Hi All,First time poster, first time ServiceNow administrator. We are running;Build: Eureka Patch6 (Prod + Dev)Issue is affecting both instances.Going to System Definitions > Tables & Columns and selecting for example the 'incident [incident]' table ...
CMDB Classes and Relationship Info
Hello Pals,Can anybody share the detailed meaning of each class and the attribute details? I am also looking for relationship types in CMDB with their meanings. I have searched wiki page but couldn't find any specific details.What I am looking is; Le...
