How to create OLA for request item.Please any body help .i go through wiki but i cant understand .In my environment I wont to create ola on service request .
I have an issue with catalog items if the price does not include a fixed number. If the item only has a recurring cost, I don't see any of the monthly pricing in the cart.What's the best way of dealing with this so that the total appears correctly as...
I have a number of items which are in categories, those categories are part of the service catalog.However when I try to view the catalog I cannot see the active categoriesI can from this screen search for any of the items and it finds them but for s...
We're on Fuji and Knowledge Management v3. We'd like to remove the "Authored by [author name]" section from being displayed in the article.I found a UI Macro called kb_view_common_footer that has a section: <div id="articleAuthor" class="snc...
I'm currently studying from a CMS training book from my work and I'm currently not able to have something clarified. The instructions stated to create a new dynamic block to use as a header dashboard. I went to Content Management > Block > Dynamic an...
Hello community! I am new here and would like to say hello and would like to thank you all in advanced with all the help and tips you provided to the community. I haved used majority of it to get me this far in my custom workflow for my projects ...
Hello,I would like to ask for advice. I get task to change Owner and Manager on knowledge base (kb_knowledge_base) from user to the groups (we are using default Knowledge - Approval publish workflow) .First I did try to change on these two fields fro...
I've been thru a number of articles in the community, the SN guru page and reviewed the wiki for solutions, but cannot find what I am missing.I created a new m2m definition for catalog task to change request. (Creating a Many-to-Many relationship in ...
Hi All,Anybody has an idea on how to pull values from url into a UI macro.We have a UI macro which downloads all attachments attached to that particular catalog item.https://instance.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=ce5...
Hi, I've made a record producer that contains a list collector for records from the Affected CI's (task_ci) table. I want to create an incident through the record producer that populates my related list with the selected task_ci records that was chos...
I'm attempting to build a URL that will link a user to a specific record within the ITIL view of our ServiceNow instance if they have the ITIL role, or the ESS view of the same record if they do not have the role. Right now, if I were to create an ...
I have a UI Page with a group of Radio Buttons. I can't seem to make the array work because I have a ui_form instead of a form. I need to use the ui_form because I need to use the processing script area. Any help you can share will be greatly a...
Hello everyone!I am curious your thoughts on using the Fulfillment Group on Catalog Items. At my previous job I used a Catalog Item's Fulfillment Group as the group who ultimately was responsible of the RITM generated. How I passed this along fro...
Hello - This may be a simple question but not finding answer on wiki - is there an easy way to make a text field Read Only on the form without a UI policy? so just add a default value to text field and set read only on the variable. I am using an ord...
Guys,do you know how to make a reference to a CSS file in UI page? I tried several options with <link type="text/css" href="..., but with no success. I want to upload CSS file to SN instance and 'link' it to UI page.- Andrew
