Hi folks, I have a automating knowledge article question this time, and hoping you could give me a hand. in Knowledge Base Article (KB), the OOTB design when an article's valid to is expired, in other words, valid to < today, it does not set to a...
I am developing a site using CMS. I have created a site which uses a navigational menu. The menu used is a dropdown. I want to disable the redirect feature on the menu section. On clicking any of the menu section, I have right now set the page to rel...
Hi, is there a way to make workflow notifications subject and body retrieved from email template in ServiceNow?Instead of hardcoding the email in the subject and body. I just want to retrieved the email template.Thanks and Best Regards,Tadz
Because-we get record from form and on submit that record is added to related table-record producer also get record and insert it into related tableWhen to use them?
Want to change the black color to some other color .Can we do this?
Hello everyone,I am hoping someone can help me with this one.We have decided to allow our users to create duplicates from existing/old request tickets, but I have been tasked with preventing them from just creating an exact duplicate (change short de...
I can't seem to find either a UI Policy or Client Script that will allow me to hide a Catalog Item label - everything I am seeing is more modifying a label not hiding it. I am trying to do so by Role.>Using the 'Read roles' function on the label va...
I'm trying to change the background color from white to a color of choice. I would like the color to be constant and not onLoad or onChange or anything like that. I found how to do this on labels, but not on the entire form? I would also like t...
In dashboard can we have a filter condition to generate dynamic reports on based of condition we select? for ex: We created dashboard for incident and can we change assignment group and generate reports for same. suppose my assignment group is Databa...
I have a service catalog item that contain about 150 variables. Once the user orders the item, and the RITM is created, I would like the user to be able to edit the RITM variables during the initial stage of the workflow I have defined as "pending". ...
I have a web service where we are going to populate cmdb_ci_application_software. When creating the web service, I copied all target fields to create custom import set table for source. We need to track the sys_id in the cmdb_ci_application_softwar...
We have moved our Knowledge v3 environment from DEV to TEST. We have created a new Manager approval process workflow. In a nutshell, each article created (we allow all ITIL users to create new knowledge articles) is routed to the author's m...
Is there an easy way to override a Reference Qualifier on a Catalog Variable? We are using the code below to filter the reference field, but need an admin override and would rather not edit script include.nameNOT LIKEServiceNow^ javascript: groupMemb...
I was working with Async business rules containing the script which sets up the "Requested for" in the RITM based on the "requested for" variable. But for some of the requests the requested for is remaining blank(1 or 2 out of 20 records). Is this th...
Has anyone used a script to start a subflow? We have a catalog item that is for new software and it has a bunch of check boxes that are for the software the user would like access to. Each one has its own workflow. So what I was thinking is rat...