Update Sets and Service Portal

Jason Stuart
Tera Expert

I am having issues with the service portal. 

I created a service portal in the DEV instance.  I did so through the designer.  None of the changes I did are showing up in the Update Set, which I expect.  We were taught in training that the Service Portal does not migrate through the update set.  The question I have is, how do you move the service portal between instances?  Am I missing something?

7 REPLIES 7

Allen Andreas
Administrator
Administrator

Hi,

SP does not come over on Update Sets and to sort of clone them and bring them over requires a LOT of exporting, really too many to name from containers, etc. It would be best to just try and replicate or clone (if you can).


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Brian Lancaster
Tera Sage

Anything I have ever done with Service Portal has moved in update sets.  Did you check to see if you updates are in the Default update set?

It doesn't capture everything though. I believe.


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

The only time I ever had an issue was when my co-developer forgot to choose an update set.