Redirect to custom page in service portal

[neet1]

Hi Folks,

We have a requirement that when end user creates an incident(record producer) via service portal, it should redirect to custom page (we will design custom widgets in that custom page). At this moment, when user submits it automatically redirects to ticket page(OOTB).

Our approach is like:

1. When user submits give him a message with incident number  and hyperlink(Insert BR )

2. Insert BR would be redirecting to custom page.

Is this approach correct? Only shortfall i feel is that the message (addinfomessage) will come only come for fraction of seconds. Any pointers to force it to stay longer?

Thanks in advance!

[Erik Stolberg]

If you are on Kingston, you can just create a new Page Route Map.
https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/build/service-portal/task/rerou...

This way you can specify the current page (ticket page) and your new page and have users auto-redirected. You can even specify which portal you want this to apply to in case you don't want to change the functionality across all sites.

[Allen Andreas]

Or.....

You can ctrl+right-click on the widget (form) and choose instance options and then look at the Successful Order Page and choose the exact page (once you've created it) that they go to.

[neet1]

Which widget would we need to modify?

sc_cat_item? since we are creating record via record producer

[Allen Andreas]

The widget that shows the record producer. Just go through the motions, go to your SP, find your record producer, once the form loads, ctrl+right-click > instance options, on successful order > Pick page (just make sure you've created that page you want them to go to first so you can choose it).