Virtual Agent - Keywords
Hi team!Why does ServiceNow fail to find a topic when I use a single character or a single number, such as '1' or 't,' as the keyword for the topic? Thank you!
Forum Posts
Document Management Search
Has anyone configured a good use case for Document Management to be able to find at least the Document name (ds_document) and lead straight to the published Document Version to download (ds_document_version). Any search that I have configured, needs...
Not able to modify 'Assign To' field on a certification task with itil role
Hello - so I am thinking this is by design and need to confirm. I have a user that belongs to a group with just the 'itil' role, which contains the 'certification' role. If I spin up a data certification instance that generate a certification task re...
Query LDAP via MID Server in script
Hello, We are trying to synchronize users via LDAP.The LDAP is set up to connect via MID server.The problem we are facing is with mapping user's company configured in LDAP with the user's company record in SNOW.User's company comes from the LDAP in...
Knowledge Management - Article revisions using MS Word - Losing formating
Hi, We are having issues with editing our knowledge articles in ServiceNow. When we want to update/change a knowledge article we copy and paste the document into MS Word. We then circulate the article to others to review with track changes and commen...
Resolved! Advanced visibility and oversight for Agent Chat in Agent Workspace
Does anybody know of any out of the box dashboards or features that can easily and quickly give me visibility into agent presence/availability/capacity/ect -- when it comes to different channels in AWA and Agent Chat (specifically) in Agent Workspace...
Display Name on Journal comments/work notes
To reference users, ServiceNow uses First_Name + Last_ Name, we have many users that their display name (in Outlook, for example) is totally different from their names and user ID. So were able to import the Display Name from AD to ServiceNow and tr...
Ask the Expert: Setting up the CMDB Health metrics and applying them to a real world CMDB
Join us on this discussion page for a YouTube Live Presentation on setting up CMDB health metrics and how to apply them. It's an opportunity to see how the new CMDB Health Dashboard can help you manage the data quality of server and network device d...
Some users cant see attachemnts on approval tasks, flowdesigner issue
Greetings,When a user submits an approval task in our portal, those responsible for approving it cannot access the attachments associated with the case. This issue does not appear to be in the ServiceNow backend but rather within our portal's "My Pag...
REST Message - Test Run error
Please provide your suggestion and inputs to resolve the below error to establish the connection from ServiceNow to BMC Remedy. Name: POST MethodHTTP status: 0Error Code: 0The request failed: Request not sent to uri= https://XXX-XXXX-api/api/qs/oa2/v...
Stage: Catalog Item Removed - What Is Causing This?
Hi Everyone,I have a quick question in regards to some requests that come into the system where the Stage will show a red "X" with the text "Catalog Item Removed." All other information in regards to request is removed (deleted) and the only informat...
Create a copy of a table
I have a custom table in a scoped application and need to create a copy of that table for history purpose. I tried to use the following code provided ServiceNow support but it creates the table in global scope. I need this table in custom scope. Any ...
How to get service now connected in China
Hello Experts, We would like to use servicenow in our chinese locations and unfortunately we are not able to do so because of the restrictions on the internet by the govetnment. Could any of you suggest what could be done ? How is it configured in yo...
Resolved! Variables shown in approval form
Hi,I don't understand what kind of variables are shown on the Approval Form, because i've noticed that not all variables are shown.I would like to know how to show only variables that are visible in Catalog Item view, is this possibile? How can i do ...
Allow Guest user to download attachment
Hi Experts, Could you help me with the following requirements? We have a public page in the service portal and a custom public widget with a download button on that page. With a click of that, button it should download one file which is present in ...
