What writes an outbound email to the work notes activity log of the task that triggered the outbound email?I am attempting to debug why some emails write the a task's work notes activity log while others do not. Specifically, I need to debug why a sp...
Trying to determine how I can put data/text behind a check box like this. There is a lot of unused space behind a checkbox and want to add additional text here for the user. One example would be something like this... While check box is unchecked wo...
Hello ServiceNow Community, I have a Flow that is updating Group records and Group Memberships. It is showing Created by & Updated by system user. I want to modify this so that it is being Updated or Created by a different user e.g operations.user as...
Hi,In our Jakarta instance I want to limit the default parent/child related CIs displayed in the BSM map (Dependency Views).In the 'Dependency Views Properties' if I try to reduce the 'Maximum level depth from the root CI that can be initially displa...
Greetings all, I was wondering if there is any way to change the name of the image captured during ATF automatically and not manually through the "rename" button? Currently the image name is written in UTC but I'd like to change to the timezone to cu...
Hi, I have created a KB Article Template with some Article Template fields. After creation , I wanted to adopt it to the KB article.But after doing the Form Configuration ( https://www.servicenow.com/community/now-platform-forum/when-creating-a-new-k...
Have created an article in Chinese language and when I search for an article where my preferred language is English on the portal I can't find it, when I change the language to Chinese it is available. Is there a way to find the Chinese article when...
Scenario:I have an AG (a) which is responsible for receiving all incident tickets including inquiry ones.However, when the ticket is confirmed not managed by AG (a), then AG (a) will re-assign to AG (b) or some other groups.Apart from the reassignmen...
Hi Team, Requirement: Need to restrict users to log in to the agent mobile app based on their department Solution: I have modified the condition in the Installation Exist > MultiSSO Login Note : MultiSSO login overide the Login Issue: unable to res...
Hi Team, Would like to create the OnLoad Catalog Client Script that when the user is loading the form, it will auto populate / fill up some user details in the form, how do I start ?? Thank you!!
Hi, I need to trigger an event from a wizard onsubmit client script. And I could use your help? THANKS
Can you please help me on the below query Can we create a database view with task & sys_history_line OR database view with task & sys_history_set & sys_history_line I have created as below, however, it is not working due to where clause issue
For anyone looking for an advanced password policy. //ADD RULES LIKE THIS 'var rule1 = {'hint': gs.getMessage('Minimum 8 characters'),'regex':'^.{8,}$'};' //AND PUSH THEM IN THE RULES ARRAY FOR ADDING NEW RULES. (function executePasswordRuleScr...
Hi Folks,need your help on below issue - - we have a generic ACL in our instance which allows all the External users to use any UI page in the instance.- if we disable that ACL it doesn't even allow External users to open any portal or page.- we hav...
I need to make a catalog item variable mandatory on only one task. I do not need it to be mandatory when submitted, I just need it to be mandatory on one of the tasks that get generated by the workflow.Thanks for the help.Jason
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