Hi AllI have a variable 'Requested for' and it reference to sys_user table. I've added the simple reference qualifier to exclude users whose location is 'Hamburg' but I have an issue that users without location (location is empty) are also not possib...
Example: We currently have a Knowledge Category of Acute Case Management that is a sub category or Quality&Regulatory. Support for this has changed and Acute Case Management needs to be moved under Nursing Informaticist.Is there a way to move these o...
Looking at all the records in sc_cat_item developed through the Catalog Builder, Last update is always system. I understand the concept of checking out/in, and that this process is performed by the system. But still, for any problem we run into, we w...
A Data Table from URL Definition is placed on the created page.The table label name is displayed, is there a way to hide it?I want to avoid modifying the table label name
Is there possibly an undocumented variable attribute for the URL variable so it is always unlocked? In the portal it displays like below and our users are not understanding that they have to click the lock button to be able to enter the URL.
This is just my opinion of course, but from a layout perspective, it makes more sense to me that Related Links be the last thing on the page. I've noticed that any related lists appear below this and in my opinion, I think it just doesn't look right...
Hello, I am looking for some guidance on creating reports using tables and/or data sources. As a starting point, it would be helpful to know the structure of the tables and data sources and how they relate to others. This includes knowing the colu...
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
There are near 20 K errors per day in the Error log and we want to reduce these repetitive errors. One such error is:- loadRow failure: java.lang.NullPointerException which i can see multiple times in the Error log. Please can anyone suggest what act...
Hello, I created a business rule that runs against the Reassignment History (u_reassignment_history) table.The condition that I need to trigger against is when the new assignment value is "App Eng" Here is what I added to the advance condition field:...
I had done a certification with my personal mail id and i had done another cerrtification with other mail id. If i link two accounts with the both certications appear at same account.
Hello I have just created a new custom app by App Engine Studio. I used Now Experience UI Builder to create Workspace for this custom app. I found in the Workspace, there's no way to Get Edit/Add option on Approvers Related List, so I tried to re...
Hi Friends, We would like to store multiple documents in ServiceNow, like as folders and subfolders etc... like we store in sharepoint Can you please suggest me if we can have the same functionality in ServiceNow RegardsSiva Teja B
I am using the Remote Instance Hub- Integration Hub to integrate two Servicenow instances. I was able to successfully set it up and implement two of the actions: 1. Create Remote Incident 2. Update Remote Incident. Both are information flow from loca...
I have twos reference variables that I want to report on - these are in multiple catalog items. One is called project number and the other is called approver.I am trying to get a report that has the following: RITM #REQ #REQ Open DateSCTASK #Opened B...
