User criteria is not working on knowledge articles

[Rae2]

I have this user criteria with the script below:

The script is correct but when I impersonate a user that matches the user criteria and open the article below which he should not see the article, he can still the article on self service knowledge

Here's the user criteria diagnostics:

The User doesn't have any role except for Business stakeholder role. The knowledge base doesn't have any user criteria under Can Read and Can Contribute.

[Musab Rasheed · Accepted solution]

Hi Rae,

This below article might help you. Mark my answer as correct if that helps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654

Regards

[Rae2]

Thanks Musab! It works when I put a User criteria in Can Contribute tab on Knowledge Base level.

[Muralidharan BS]

Check the respective knowledge base, he might be part of the ownership group who can contribute to the knowledge base.

[Rae2]

He's not part of any group.