Hello,For one of our clients I am implementing the visual task board plugin.They dont want to make use of flow- and guided boards.I used the ui context menu to make the users unable to select these boards.Sadly servicenow shows an URL in the visual t...
how to add submit button in the catalog item forms instead of shopping cart
We are getting the below error with orchestration running powershell scripts using VMware PowerCLI, believe the import module Initialize-PowerCLIEnvironment_Custom.ps1 maybe causing the issueScript (runs find from the command prompt)import-module...
Hi All,I want to send notifications to group member's when there group is assigned to ticket, I don't want to send notifications group manager.He is not a member in group , But still he receives notifications. Just he is a manager for the group. Who ...
Can anyone share the max limit of KB article source code -- by number of characters or by number of lines?If no limit, how do Service-Now handle long KB articles.The reason for this is that we are pushing data into Service-Now which will then generat...
Hi All,I am creating an ACL to restrict a user with a custom role to access and update Incident records.I have tried to create a Read ACL rule with the following configurations:However, if i tried to impersonate a user with a 'bu_itil' role, those 3 ...
Hello Experts,How to use the the GlideDialogWindow in service portal?I want to show some message to the user based on the variable selection.setTimeout(function(){ var gdw = new GlideDialogWindow('response_message_und_comp_org'); gdw.setTitle('...
I haven't been able to figure out why someone would use underscores to tie keywords together into a single phrase. I assumed doing so would require an exact match in the search such as using double quotes in a Google search. We are using v3.There was...
Use Case details: I want to present a list of a user's active tickets on the Service Portal. These 'tickets' are records in tables extended from the task table, but also will include records from a few custom applications that were not extend...
Hello,I recently domain separated the Schedule jobs / Scheduled reports table in our dev instance and raised a question to ServiceNow HI regarding an error that I was presented which resolved itself.It would appear that there aren't any issues and th...
Hi Is there a way in the Task List view i can show if the SLA has been breached
The intention is to print the current Activity where the workflow actually is sitting.This is for Normal Change Request table >> wf_history >> wf_context>> >> id (column)(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ templat...
I need to have assistance in fixing 26 records.I recently deleted some CI records and used the 'Deleted records plugin' to bring them back (undelete them).However I have some records that didn't get back to asset records.. 'relate'Can somebody tell m...
In our ServiceNow instance we have an 'Assign to me' button next to the Assigned to field where a user can click on that button and assign a ticket to themselves. Some of my users (they are definitely members of the particular group) have reported th...
Can the $vtb.do page be modified to add hyperlink so customers can easily get back to our service portal home page. For fulfillers who access via fulfiller view no big issues. I added a menu item within the "SP Config Menu" at the top within serv...
