Deleting Knowledge Categories
We are trying to delete Knowledge Categories that are not associated with any articles. The "Delete" function is grayed out. Could you provide info about what steps to take?
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Forum Posts
why Inactive Choice List Values are shown with black text in list layout?
I have made some choice list values of state field as inactive on change_request table, now it should show display value of inactive choice in blue colour but it still show as black text.On debugging i found that there is another choice present on st...
Disable default workflow for a catalog item
Hi Guys,I have a catalog item and a custom workflow associated with that item. However when a user orders that item, initially default "Service Catalog Request" workflow is running. This workflow is automatically approving the item, if it's cost is l...
Resolved! Edge encryption got enabled automatically, how to disable it
Edge encryption got enabled automatically, how to disable it
Resolved! What do the calendar entry types mean?
When adding a calendar entry to cmn_schedule_span table (as a related record to cmn_schedule) I'm unsure as to how the type field changes the behavior of a schedule. Looking at this article https://docs.servicenow.com/bundle/helsinki-servicenow-p...
Unable to attach particular file
When I try to attach particular file with extension .png to Knowledge article receiving error message as "file type does not match with file contents". This happens when I try on IE and Chrome. Attached file to verify.Looking for solution!!
Resolved! How do I add an link in a notification that directs to a Portal?
I currently use the "Approved, Rejected" script in a notification. How do I add links for an Approval Request notification that links to the Portal page instead? i want all approvals to be done in a portal.Here is my link to a current approval record...
how can i make a condition for an if statement to be passed and evaluated at run time
i have an if condition, i need to evaluate this condition based on the condition selected by the user if user chooses the condition A="Add" AND B="User Account" AND C="Remote", this condition needs to be passed to the if condition in the workflow a...
Resolved! Parse JSON from 3rd party vendor
Hello,I have been asked to integrate with a 3rd party, by allowing them to insert records in one of our tables.The support team at this 3rd party is sending me a JSON payload, but I'm at a loss as to how to parse it into one of our tables. I've been ...
Resolved! Is it OK to deactivate the Auto Flush (sys_auto_flush) record for workflow contexts?
Is it OK to deactivate the Auto Flush (sys_auto_flush) record for workflow contexts? I've read that older instances have this record. Completed workflow contexts over 180 days old are deleted because of this record. Newer instances do not appea...
Resolved! Knowledge categories in multiple languages
I have a question regarding the knowledge article categories. We have started using knovledgev3 since upgrading using multiple languages but it seems that we cannot have the category of a knowledge artcile translated. The label and value of a kb_cate...
Update Sets & Import Sets
Hi All,I'm pretty new to ServiceNOW platform. Can someone explain me on the below topics:-1.Import Sets2.Update Sets& also if possible mention the steps to Import/Export Data.
Add items to cart through script
I am trying to have a script add additional items to a cart when a user clicks "proceed to checkout" automatically. I have tried to write a client script, but get the alert the glide system cant be used. Any ideas how I could add a catalog item t...
Users related tickets are present at one place
Hi All,Currently, if I need to check any open tickets of any user then I need to go to all forms .Example - If I have to check that any incident related ticket is opened by user or not then I have to go to that particular incident and on hovering bes...
Resolved! How to clear the contents of a glide list using a client script
I have a checkbox and a list collector(glide_list) on a catalog item. if the checkbox is checked(true), the glide_list is visible(via UI policy). If the requestor adds items to the glide_list but then unchecks the checkbox, I want to clear the conten...
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