Hello,I know similar questions have been asked before and I know scripting is not allowed in QMs.Besides the current record, are there ANY variables available inside Quick Messages? I have the requirement to include a reply link in the email. It is a...
Hi Team,I have registered as a new user for Service Now Developer Instance.When I login with registered username and password, am able to log into my profile and see the status of Instance, but when I go to my instance it asking for credentials and w...
I am using the "Work Notes" field on an extended Task table. On the record I want all the entered work notes to list below the field. However I also have the "Customer Communication" field on the form as well...but I don't want these entries show...
I'm trying to fix an issue we've had since our implementation last fall. I'm dealing with a catalog item with a Module multiple choice variable with six options. We each option is selected, a UI policy displays the correct check boxes, anywhere f...
It appears with Istanbul I either got a new feature or an old feature was turned on during the upgrade. I now have task being created indicating duplicate assets are found. I know my asset database has issues, but I can't do anything about that righ...
We just started setting up our knowledgebase and I have been looking at the Flag functionality. When I flag an article I know I can see the article and the comments in the Flagged module under Knowledge. I was not notified by e-mail that the article ...
hi community!I'm developing a custom form that has a State field. I also have the OOB "Work Notes" field on the form. I need to require the "Work Notes" field be filled with something to enable changing the state of the record FROM any of 3 "clos...
I am helping kick start the Knowledge initiative in our company. Based on the way our current Knowledge base is designed, I am needing to know if there is a way that you can assign people to approve articles in the categories of a Knowledge base. Cur...
When a user creates a new knowledge article I want the article to display default headings and comments in the article body, so that they follow the company style and are provided with assistance in the form of comments that they can delete. How do...
Can anyone provide guidance on moving the Submit button on our record producer forms in our CMS environment?We have a two fold problem where our ESS portal in CMS is configured for 16:9 (widescreen) format and the Submit button resides on the right h...
In particular, there's a 'Time zone' field on the System Settings window (accessed via clicking the wheel on the top right corner) and one on the Profile (accessed via clicking your name and then Profile). If I change the value from the System Settin...
I have an extended Task table and want to do a dictionary override to change the reference table for the "location" field. What do I enter in the "Reference qualifier" field to make it aim at the table I want it to reference? thanks!
Is there any way for an administrator to export / extract the content of a Connect Chat for use outside of ServiceNow ?For example, the company may want to use conversations to support litigation actions where the conversation text indicates relevant...
Hi Everyone,Not sure if I posted in right category where I should post this, but can someone help or suggest. I want to know if there are service now folks that conducting technical trainings here in the Philippines? if yes, may I know the details wh...
I have a requirement that if a user with userid - "userId.123" logs in servicenow , HIs/her session should never finish. He/she should never be logout.Note: this is require to set for a single user not for all.Anyone have any idea how I can do that?
