User criteria is not working on knowledge articles

Rae2
Tera Contributor

I have this user criteria with the script below:

find_real_file.png

The script is correct but when I impersonate a user that matches the user criteria and open the article below which he should not see the article, he can still the article on self service knowledge

find_real_file.png

 

Here's the user criteria diagnostics:

find_real_file.png

 

The User doesn't have any role except for Business stakeholder role. The knowledge base doesn't have any user criteria under Can Read and Can Contribute.

1 ACCEPTED SOLUTION

Musab Rasheed
Tera Sage
Tera Sage

Hi Rae,

This below article might help you. Mark my answer as correct if that helps

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

View solution in original post

5 REPLIES 5

Aman Kumar S
Kilo Patron

Hey,

The code doesn't seem right:

you should be using

gs.getUserID() instead of user_Id in 2nd line

 

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

 

Best Regards
Aman Kumar