User is not able search in the Approvers tab under RITM

[ss123]

Hi All,

There is an issue from a specific user where he cannot search anything from the Approvers tab under the Requested Item record.

When impersonating the user's account, he's not able to search anything from the search functionalities highlighted below. Note this user has an 'itil' and 'approver_user' role.

Are we missing something on this? Thanks.

[Ankur Bawiskar]

@ss123 

is it working for admins?

was this working fine earlier?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ss123]

Yes. It's working for Admins and other users. The issue is only for this specific user.

[Ankur Bawiskar]

@ss123 

Did you ask that user to clear cache using cache.do and then logout and login again and ask to confirm?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[J Siva]

Hi @ss123 
In the screenshot we can see search bar. Could you share more information? Like what the user is trying to search & what's th error he/she is getting.?
Regards
Siva