user not able edit caller filed

[pallavisang]

Hello,

My user is not able to change caller field.

After creating ticket caller filed is not able to edit for the user.

[Dr Atul G- LNG]

Hi @PallaviS7087875 

Could you please share the script, also is any BR or ACL on this field? 

[Kat123]

yes, but when i did some changes on client script its not working. showing same result.

[Dr Atul G- LNG]

Screenshot please, 

[Runjay Patel]

Hi @pallavisang ,

You need to check below.

1. UI policy.

2. Client script

3. Field level write acl.

1. for ui policy use this url: https://yourinstance.service-now.com/sys_ui_policy_action_list.do?sysparm_query=table%3Dincident%5Ef...

check if any record found. check created by column if it is written by someone and not by admin.

2. For client script use this url to check if any client script runing on caller field.

https://yourinstance.service-now.com/sys_script_client_list.do?sysparm_query=table%3Dincident%5Escri...

3. for ACL use this url: https://yourinstance.service-now.com/sys_security_acl_list.do?sysparm_query=name%3Dincident.caller_i...

If you are not able to resolve then share the result of each url.

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