Users related tickets are present at one place

Hervi
Tera Contributor

‎04-07-2017 07:06 AM

Hi All,

Currently, if I need to check any open tickets of any user then I need to go to all forms .

Example - If I have to check that any incident related ticket is opened by user or not then I have to go to that particular incident and on hovering beside the affected customer symbol I can check how many incidents have been raised by the user.

But I need to know is there any module present in SNOW (classic view) where all tickets(INC/REQ etc) are available at one place only? so that I need not to go to individual tickets to check that.

Do we anything in user profile?

Thanks in advance!!

Hervinder

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Natsufab3
Kilo Guru
In response to Hervi

‎04-07-2017 09:19 AM

Hervinder,


      How about you run a report on Task table with "add filter condition" to be "Opened by" "is" "name of the user"? This should also solve your problem have you tried it? it includes all Change, Req. Ritm, Inc, Problem, sc_task.



Thank You


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