Hi, Looking to use quick action Transfer to queue to route to a different queue that has mandatory skills. The current issue is when a chat is accepted. If that queue has a mandatory skill condition to route to available agents. When accepting agent ...
I want to create approval record. I can find Self Service > My approvals, but I can't find new button. Should I create it System UI? In the case ,How to create?
Can anyone suggest why data that I am entering in my tab is not retaining after saving as shown in the video below attached.
Hi All, I get the following error when trying to validate a pipeline in my new PDI.: Could not connect to the environment. [Method failed: (/api/sn_pipeline/pipeline/validate_connection) with code: 401 - Invalid username/password combo] Not sure wher...
Check Env: PAD Ver. Washington I added new dashboard on Admin Home.But I can't change new dashboard and edit it. Please let me know if this is a bug or specification.
Hello everyone,I created a new table for project tasks U_project based on the task table.I'm trying to add a related list, in this case Emails but it is not available.For cases table it is available and I can add it, see screenshot: Does somebody kno...
Hello Everyone,I recently built a catalog item that does not require any human interaction. However, I am facing an issue where the request still shows as "Active" even though its state is set to "Closed."After running the script tracer, I found that...
Hi I have 3 group approvals (It's a workflow) after submitting the request am approving the 1st Group approval and 2nd group approval is triggering and then I cancelled the RITM using the button Cancel RITM after this whats happening is 2nd level gr...
Hi all, In a domain-separated instance, I need to make a knowledge base and its articles accessible for non-itil users. Would anyone know the best way to approach this while still respecting the domain separation structure? Thank you in advance!Regin...
Hi All,I want to create a flow for incident management automation where I have to add 4-5 conditions altogether. for e.g. If an INC is in OnHold and the INC has HAS NOT BEEN UPDATED in 18 business hrsThen update the incident state to InProgress & add...
Hi, I have a ModalPopup that is displayed on the Change form triggered by a onChange Client script. The Modal Popup contains a UI Page that has a Choice input field. Is it possible to dynamically add more options to the Choice field from the Client...
Hi, I have a general question regarding Data Import. When Importing data, we are encouraged to create Import Set Table (either directly in the Load data process, or manually by extending the 'import set row' table). However, since number of custom ta...
Hi everyone,I'm currently working on a project where I need to implement document management in ServiceNow. The goal is to create a storage solution where users can upload, delete, and update different types of files, similar to Google Drive.Could an...
Not able to trigger the subflow from UI Action and getting blow errorerror : Error triggering subflow: com.snc.process_flow.exception.ProcessAutomationException: Invalid GlideRecord input format found here is code : var lib = 'UI Action';var func = '...
Hi,how to limit the character on the multi line text catalog variable?
