Using SlushBucket in Service Portal List Collector

Kenny Hosey · ‎11-10-2016

We have a need to use the SlushBucket in the Service Portal Catalog Item in order to allow the user to select multiple options and bring them into a list at a time. In the current out of box system it only allows you to do a typing view (which appears to be for the reason of the mobile interface), but this should be a configurable option for items we don't want to be mobile. Has anyone figured out a way to do this or is there another way we can make this happen, maybe via a popup window or something? It's really a must have for us. As you can see below, this is how it is added out of box and it's not conducive to selecting large quantities of items from a list.

Jace Benson · ‎05-12-2018

So I can express why this wont work but I doubt that helps.

Servicenow went mobile first for the service portal, as such, the wide slushbucket variable probably didnt fall into "mobile friendly" so they revamped it.

The problem you've had with this seems to be shared with others so I'll give an alternative but know it may will not work well with mobile and depending be a poor UX.

All of these solutions would be to replace the variable with widget to handle the input differently with links and ideas;

1) Use the Select multiple like it appears here http://davidstutz.de/bootstrap-multiselect/index.html#further-examples

Theres some good ones there but It would take a little work to get it to work in SN.

2) Use the select multiple that exist in html, where it would function like this;

https://www.w3schools.com/TAGS/tryit.asp?filename=tryhtml_select_multiple

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danenglish · ‎11-10-2016

Have you tried creating a record producer? We have some record producers in our instance that carried over to the service portal very well. They were developed outside of portal for use within the main platform, but we were able to create an icon link in the portal that directed to a catalog item (our record producer).

Let me know if this helps or works out for you. I haven't tried slushbuckets but seems like it should work.

Kenny Hosey · ‎11-10-2016

Unfortunately it also doesn't work on record producers. It's just brings up the same single field view when you add a List Collector variable and there is not option to have it appear as a SlushBucket.

Shannon Burns · ‎06-02-2017

Did you ever get a solution for this?

Thanks,

Shannon

FrankKorving · ‎10-06-2017

Is it possible to use a slushbucket as list collector?

Gr, Frank