Using templates for Knowledge Articles

[Presiyan Penkov]

I'm trying to create a Template to be applied to the Knowledge Article form in Istanbul. All is fine until I try to set the Knowledge Base and the Category in the same template - when applied I get a message saying that Category cannot be set.

I realise this is due to the reference qualifier on the Category field and because Knowlege Base needs to be set first since Category is dependent on that. Is anyone aware of any way to set both from a template?

[brianf]

Hi,

Make sure that your Knowledge Base entry precedes the entry for the Master Category.

I hope this helps.

b

[Presiyan Penkov]

Hi Brian,

This is how my template is currently set:

However, I still get the error when I try to apply the template:

[brianf]

You are using Knowledge v3 right?

Then your choice of Category (kb_category) is the error.   You should use Master Category. These are the categories in the v3 knowledge bases.

b

[Presiyan Penkov]

Yes, I'm using v3, however I don't see Master Category in the list of available fields? I only have a choice of category and kb_category, the latter holding the categories that I set up in the Knowledge base.