Hi,For some of the Incident in workspace activity area showing user ID instead of user name. Found this KB but did not help in my case-https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864564 Please assist me on this issue?
I have a catalog item that has a list collector populating the user list. From the service portal the requestor is able to see the users and the emails because I added the variable attributes: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=name...
Hello All,I want to create UI Button which will be visible after the Knowledge article gets Retired. After clicking on the "Republish" button, the Knowledge article state should be published.Appreciate your help!Thank you. #knowledgemanagement
We have an instance on Utah Patch 1, using list v2, and the Personalize List Columns slush bucket is not working as expected. Steps to reproduce:1. Select the Personalize List (gear icon), add new columns to the "Selected" and hit OK. Nothing happens...
The question is about instance cloning.If [Exclude large attachment data] is checked when creating a clone, What is the size of the attachment that will be excluded from the clone?And can its file size be changed?
Hi, ServiceNow, Why are there no PDI instances available? This never happened before. What is going on? Thanks,Harriet
Hi There,i have catalog item where approvals and notifications are triggered from flow designers.trigger condition for item is service catalog.everything in flow is working as expected but RITM stage is acting diff. it is showing request approved all...
Hii folks i am confused in g_user.harRole() , g_user.hasRoleExactly() and g_user.hasRoles() . what is exactly difference between this 3 methods?
Hello, In a flow I am creating a Catalog Task with 'waiting for completion' unchecked, then in the next step I am launching a subflow to send out a document via docusign and setting the flow stage to 'Awaiting Docusign Signature'. In the next steps, ...
Hello Team, Need your help. How to update Requested for on the request summary page on SPI want to add the requested for the below Request Number.
Hi all, I like to find out if knowledge article can have 2 different views - one for internal users (agents) and one for external users (customer). The internal view contains more details on top of the information from the external view - meaning the...
Hi, community,When I am trying to clear the first_name, last_name & middle_name of a user from the sys_user table using REST API. It's only removing the middle_name but not first_name & last_name. Please find the below CURL commandcurl --location --...
Does anyone knows what is the best method to directly access an external REST service from a Client Script ? I searched for a while and found that the current method of doing that in JavaScript is to use the fetch() method.That is the newer Promise v...
I followed the tutorial below on how to automatically set an agent's availability to "Available" when they log into servicenow, but it only works for a few seconds then it sets the agent back to "Offline". The release I am using is Tokyo. Advanced W...
Hi all,I am currently want to build a personal page for user via UI builder. I put id as a param in URL and I want to fetch data of the user who has same id as URL param on that page.For example:/now/dev/dev/005d500b536073005e0addeeff7b12f4Then I wan...