How to COllect user data in Playbook
I am working in Playbook (Process automation designer). i need to update Account field value from Playbook . But when i create collect user date , for updating Account field where should i Keep account field?
Forum Posts
Flow Stages table?
I am noticing when I change the stage from the Update Record action that I have multiple records of the same name. I would love to clean this up but I am having a hard time finding where these records live. Anybody know?
Exporting in workspace (JSON type) default column headers
Hi Team, What columns are exported in json type ? Can we customize that to only export user's selected columns (similar to excel/csv)?Also, is there a way we can hide "JSON" type from the Export drop down? (this is in workspace)
How to add a custom table to contextual search
Hello, Does anyone know how to add the fields of a custom table to a contextual search on the incident form? I've managed to add it to the global search. Also, is it possible to add another search bar to a table that has been added to the incident t...
Resolved! Email is sitting in 'send/ready' state always. How to make it default to be in 'sent' state
I am using Washington DC version. Email is sitting in 'send/ready' state always. How to make it default to be in 'sent' state.'Email sending' is enabled in the email properties
"Missing 'Team' Option in Service Portal User Profile After Migration: Seeking Community Insights"
"Hi ServiceNow Community! I'm encountering an issue with the Service Portal user profile settings. In our development environment, there's an option labeled 'Team' available in the user profile, but after migrating the configurations to our UAT envir...
Resolved! On change Catalog client script: Code is not working
Hello All, I'm attempting to make a field visible and mandatory, but it doesn't seem to be working. The variables are becoming mandatory, but they're not getting hidden. Could you please help me troubleshoot this?" Here is the code : on change of ch...
Resolved! KB Issue - multiple published versions
In our current workflow, if a user makes multiple changes to a KB in a row, it can result in multiple published versions because of how the approvals come through. For example, KBXXXXXX was modified by an user on 4/9 and submitted for approval. Then ...
Resolved! What is "Diagram Builder" and why is it visible to all users in San Diego?
I just updated my Test instance to San Diego and have found a few new navigator items that are visible to all users including those with no roles etc. One item is called "Diagram Builder" and the other is "Usage Tracking Consent". I can not find any ...
Resolved! Avoid creating UI policy action on the same variable that might cause conflicts.
Hi community,I have a requirement here. When the checkbox is checked, the following two variables are visible and mandatory (which can be done by a simple UI policy). Additionally, I have one more requirement: If the first mandatory variable is fille...
Resolved! How to safely remove the CI to asset relationship without deleting the CI record?
Hello All, I have a scenario where the one of the VM model has been wrongly set to 'create asset records' during asset and CI creation which ended up creating both assets and CI. But in this case, we are supposed to have only CI records and not asset...
Help needed on Integrating ServiceNow with Workday using Workday studio
Hello Experts,I've a requirement to integrate ServiceNow with Workday using Workday studio. Has anyone implemented this type of integration? If yes, kindly show some light here. It's little urgent. Regards,Arun
Enforce format or "restrict" use of KB Article Formating within the Editor
Hi folks, another bright day in the ServiceNow Universe brings another question. A customer of mine wants to enforce the format for Knowledge Articles. That this is basically done via CSS Stylesheets I know for font size, headers and so on, but still...
Resolved! Agent Workspace / Related List, how can I configure the List Layout?
Dear Experts, In Agent Workspace I want for a related list change the order of the fields which are displayed. In the backend I can accomplish that with List Layout. But how can I do that in Agent Workspace?Thank you for your help
Refresh Tasks
Is there a trigger I could use for a flow to get HARL tasks instead using OOB features?
