UI Action condition is not working
System Property - UI Action Condition - I wanted to show this UI Action for both groups Group - 1 and Group - 2 but it's not visible to any group.Can someone assist me on this? Thanks!
Forum Posts
Resolved! List of categories in the KB are not displayed.
How do I display categories on the portal page. I have made three categories on my knowledge base, but the name of categories are not shown,. only the knowledge base and its articles count is shown.
Hi, Am trying to set the email notifiation reply to as Serivce desk <instance@dfr.com>
Hi, Am trying to set the email notification reply to as "Service desk <instance@dfr.com>"but, whenever the am trying to send an email reply it automatically set to "IT service desk <instance@dfr.com>" Why the email name got changed from 'service des...
Closing a Tab in custom workspace - solution -
Hi, I want to share simple UI action which did the trick. You must set the UI action to be client side.
Flow Designer group approval skipping for no reason
I have a basic flow set up in flow designer which has an 'ask for approval' action in it. If i set the approval to a user it works fine, waits for approval and then proceeds after its approved. If i set it to group it skips the approval. What am i ...
Resolved! How to parse JSON response with multiple "arrays"
I am trying to parse a JSON response from a rest step in flow designer. I can parse the entire body, but I need to iterate through the response and find values within a certain array and return those values for use in populating an import set row tab...
Flow Designer throws error 'Record in sc_task table does not exist' in Wait For Condition action
In my flow where the trigger is Service Catalog, I am creating a sc_task record. The next step is a Wait for Condition which errors with - Record in sc_task table does not exist. I came across this kb article - Flow Designer error: Record in <table> ...
NPS Report Help
Hello All I am in need of assistance with creating an NPS report.We have a likert scale Survey and associated the NPS assessment template to the Survey and we need help calculating the NPS Value via a report. See attached screen grabs.
Make knowledge categories always Visible in portal?
One of my customers has 2 languages. English and Norwegian. Everything they produce is just written in Norwegian.If you have chosen the English system Language, you can still search for and get Knowledge Articles in Norwegian.Here's the problem. When...
Knowledge Article Content Widget Redirect Functionality
When viewing a knowledge article with versioning enabled and using the OOB Knowledge Article Content widget, I would expect the following behavior, regardless of rights/roles: If I have a link to a published knowledge article, then it is displayed.If...
What are your reasons for "splitting" an application service?
I often get asked when do we need to create a new service. I always have an answer but I thought I should get more insight and ask the community how you handle this question. I tell people, if you can answer yes or true to any one of these questions,...
Flow math "invalid return type: java.math.BigDecimal"
I want to take the value of two fields, both declared as Decimal, add them and put the total into a third field, also Decimal. I used a script to do so (open to other options): var tot = fd_data.flow_var.total + fd_data._7__for_each.item.u_actual_qua...
DIR Paginate on two widgets on the same page
Hello, I was trying to achieve pagination on widgets in ServiceNow and I was to able to do so using this steps here: https://www.servicenow.com/community/developer-forum/simple-list-widget-with-pagination/m-p/1398138/page/2 It uses a ui script and yo...
Redirect to other page using UI action in Service portal form
Hi All, I have requirement to redirect to different URL on click on UI button/link. Created server side UI action with below code but its not working. var customURL="/csm"; action.setRedirectURL(customURL); I can't use window.open() or g_navigation.o...
Tricentis Tosca for ServiceNow
Hello Community, Can you guys please help me with suggesting some course or any material to learn Tricentis Tosca for ServiceNow testing. Thanks
