I have a business rule to update field X in a table when the state of the record changes. In Flow Designer, I added an Update Record action to change the state of the record. I noticed that field X was not updated. Makes me believe that business r...
We are planning to upgrade our workflows and convert them into Flow Designer. I know it's difficult to do without impacting existing records where the workflow is attached. E.g. A change request is logged and workflow 1 immediately runs to attach the...
Hi, Recently, our company has switched to the latest Service Now UI version and I have a question in regards of the Favorites tab.I would like to know if its possible to minimize the Favorite tab ( as i already pinned it to come in-hand) as this take...
Hello Team,I wanted to Integrate two instance where from INSTANCE A i will be sharing the payload to INSTANCE B and on the basis of response they will take the action and send back the response. After getting the Response in INSTANCE A on the basis o...
Hello,I am currently working on customizing an Announcement Widget in the Service Portal, and I need to display attachments along with titles for each announcement. To access the attachments, it seems necessary to retrieve the SysID for each announc...
Is the Integration Hub Jira Spoke Available in SN Personal Development Environment? I'm trying to install but don't see it...Thanks,Dorene
My Question is - I want to duplicate a catalogue form once user provided values in the form.UI Button - Duplicate catalogue form (In frontend portal view)Once user click on that button to It should give another form but same values user selected pre...
Hi everyone. We are trying to use Guided Tour and published in Production (not in QA or DEVELOPMENT) but we have some doubts in the real use of it. We want for example to publish a tour to creat projects but may be we are doing some things wrong be...
I need to know how to pull the end user device information like RAM, PROCESSOR using service graph connector plugin in ServiceNow.Any alternate approaches are also fine, in advance, Thanks!
When I open Genie, and the Tasks tab has items for approval. I open the Tasks that are pending for my approval. The button "Approve" is active, but I do not see which task I am approving.
Thought I'd ask the question here before going out to SN support.Since our recent upgrade to Vancouver in test instance, we've hit an issue whereby the SOW Impact section, Service field now no longer returns any results. This is really only a problem...
Hi, I just recently created a dashboard containing widgets of different reports. Each widget displays data for a different user. How can I restrict these widgets to just that person?
Hello everyone! I have a question related to UI actions for workspaces. I want to select text from a text field in the workspace and use the window.getSelection() method in my UI action to do some things with it. But it doesn't work. How can I implem...
Hello everyone,what do I have to consider if someone wants to send me data to ServiceNow. We want to populate the Location table and the source is SAP. the connection was established successfully.How can I tell the SAP team in which format the inform...
Many companies who have not used ServiceNow have struggled to get a great experience with their working journey. Dependent on using e-mails for documenting requests, creating incidents during any work disruptions, and meeting requests to name a few. ...
