I have a UI button Ready for delivery. This button should be visible only when the stage is in_progress. When user clicks on this button, it should update the stage to ready_for_delivery and hide this button. How do I do this? I am updating the stage...
I want to restrict ServiceNow from sending email to a specific email address or domain. Mail filters seem to only work on inbound email. How would I keep my instance from SENDING email to a specific address?
Hi when put an Incident On-Hold reason is Awaiting caller then the SLA clock is stopped. But when the On-hold reasons are Awaiting, Problem, Change or Vendor the SLA is in Progress only. So my doubt is the reasons are Awaiting, Problem, Change or Ven...
Hi All, I am working on robust transformation and faced an issue while loading data with it. Can we load an entire row data into different tables using a conditional script in entity mapping. For eg. I have 4 rows in sheet. I need 2 rows go into ta...
I know that I can enforce MFA since San Diego by using the Adaptive Authentication Plugin as already mentioned by @Randheer Singh in his excellent post. I was wondering if there is any way to configure the step-up authentication on the Identity Prov...
Call outs on Guided Tours am creating a guided tour and do have the proper admin rights, however, when I drag the box to the field type in what the step is and click save nothing happens. Stays at the box. I can click cancel and it goes away. I...
Hi community, I achieved to redirect users with a specific role to the Service Portal when they access the instance trough the base URL. However, if the user changes the URL with a specific path (e.g.: https://instancename.service-now.com/incident_...
Unable to add multiple created user in List collector: if I try to add an existing user I'm able to add multiple users:
I need to fetch the sysID of the HR case for a record producer submitted using client script. Using this sysID i am checking if the attachment has to be added while submitting the form for which i am gliding the attachment table.
Hi,I have one query related to service portal and i m new to portal thing.Assume there is one portal called 'ABC' .Now that 'ABC' Portal has moved to different platform.So when the users visit 'ABC' portal, We need to show 'Click Here' ,When user cli...
Hi, As part of my requirement I need to display the Knowledge base/pages from Confluence in the ServiceNow. As part of this integration, I have set up the Confluence cloud spoke, which resulted in successful installation of Confluence spoke at Servic...
The PDF file does not open in the Now Mobile app, all other file formats work. Any ideas on the problem?
I am trying to disable ALL notifications for a specific user. I have disabled notifications via the user record, but the user in question is still receiving CC emails. is there a way to disable this? TIA!Jason
Hello Team,One of my interactive filter got deleted from my dashboard which is shared by everyone. Now I am wondering to know who has deleted it and is there any way to restore it back, but I did not able to find any record in the deleted records. Fo...
I made changes to a widget within a SP page and since then my SP Designer menu loads for a second then disappears. The page loads and I can make edits, but I can't switch between Edit/Preview because the top navigation menu for the portal designer i...
