Using templates for Knowledge Articles

Presiyan Penkov
Kilo Explorer

I'm trying to create a Template to be applied to the Knowledge Article form in Istanbul. All is fine until I try to set the Knowledge Base and the Category in the same template - when applied I get a message saying that Category cannot be set.

I realise this is due to the reference qualifier on the Category field and because Knowlege Base needs to be set first since Category is dependent on that. Is anyone aware of any way to set both from a template?

10 REPLIES 10

Thanks Smit 🙂



Susan Williams, Lexmark