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07-23-2024 12:06 PM
Hello ServiceNow,
I am having trouble configuring a relationship (sys_relationship.list) to fulfill the following requirements.
Any attachments submitted/uploaded to the RITM should also be visible on all SCTASKS.
And vice-versa, any attachments uploaded on a SCTASK should also be visible on the RITM.
I do not want to copy attachments as this will bloat our instance. I just need a solution that ensure all attachments associated to the RITM is visible on SCTASK and RITM.
Thank you everyone.
Solved! Go to Solution.
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07-23-2024 02:45 PM
Instead of giving you the code that would only address the specific RITM/SCTASK use case, I would rather refer you to @Jim Coyne's blog post where he describes a comprehensive and scalable solution for displaying attachments from related records.
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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07-23-2024 02:45 PM
Instead of giving you the code that would only address the specific RITM/SCTASK use case, I would rather refer you to @Jim Coyne's blog post where he describes a comprehensive and scalable solution for displaying attachments from related records.
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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07-23-2024 04:02 PM
Thank you! This was exactly what I was looking for. I appreciate your help.