- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 03:50 AM
Hi,
Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack.
The reason I wish to do this is because frustrating all three apps have different commands which is confusing to an end user. If I could display the list of commands only for that app would be really useful.
I can see the conversations are held on the sys_cs_conversation table, but I can't access this table when using the look action with VA to try and do it that way.
Anyone got any ideas?
Solved! Go to Solution.
- Labels:
-
Virtual Agent

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 05:56 AM
Hi there,
That would be possible.
See:
2020-11-02 50+ (Un)documented Virtual Agent variables (vaInputs, vaVars, vaContext, vaSystem)
And specifically:
vaContext.deviceType
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
---
LinkedIn
Community article, blog, video list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 05:56 AM
Hi there,
That would be possible.
See:
2020-11-02 50+ (Un)documented Virtual Agent variables (vaInputs, vaVars, vaContext, vaSystem)
And specifically:
vaContext.deviceType
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP
---
LinkedIn
Community article, blog, video list
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field