Virtual Agent Lite - Report an Issue - defaults to Urgency = High

[Dan Brown2]

Hi,

When the Virtual Agent offers to log a call, it by default selects the 1-High value, is there any way to change this to 3-Low? I can't see how to make that change?

[Saurav11]

Hello,

Go to 

1. Conversational Interfaces > Virtual Agent > Designer and check what has been given as input in the designer.

Please check the below article:-

https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_application_developer...

Please mark my answer as correct based on Impact.

[Sathya20]

Set the default value of the "Urgency" variable in the "Create Incident using VA" record producer to the value for 3-Low