Visual Task Board labels in New York

[Gareth Davies]

Yesterday I reported to our admin that I'd lost the ability to edit or create labels on Visual Task Boards (something I use extensively). Apparently in New York the revamp of labels was actually a move to get rid of them as a discrete thing and merge them with tags. Someone must have thought they were very clever for that one...

The old VTB labels were stored in their own table (vtb_board_label) and visible only to members of the associated VTB. Great, not a problem, worked fine.

In the new world VTB labels are actually tags (stored in the label table with all the other tags) set to "Everyone" visibility and applied to the VTB card record rather than the underlying task record. So now any label I create is a tag visible to and usable by the entire userbase. If I create a label on a VTB with the same name as someone else's then it doesn't create a new tag for me to use, instead it uses the existing tag. 

Problems with this

1. If I create a VTB label with the same name as one that already exists it'll be linked to the existing tag. If the owner deletes the tag, all my records are suddenly no longer tagged. The owner of any heavily used tag is going to be particularly popular when they leave...
2. Reporting on tasks that have my tags on will now potentially be polluted by other people using them for purposes I never intended. This is not desirable.
3. The global_tags_creator role isn't granted by default for good reason. The last thing we want is global tags all over the place - the ability to have 20 tags all with the same name and all independent of one another is a GOOD thing! Now for VTBs to be properly usable that role needs to widely available.
4. I don't really want my "Going Nowhere Fast" tag to be publicly visible - that's a private opinion between me and the relevant team thank you very much.

I get that someone saw a simplification opportunity and leaped at it but did they really think it through? The lack of a "Members of the VTB" ACL for tags is what we're missing here and it's a pretty big thing to be missing.

Are there any plans to fix this?

[Mark Roethof]

Hi there,

Concerning:
"Are there any plans to fix this?"

Have you raised a HI ticket for this? ServiceNow employees can inform you correctly on this, that there's is something open for this, that it has been addressed, that it's planned for a certain patch or release, or that this is working as intended, etc, etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Gareth Davies]

Our admin has raised a case for it, yes. As much as anything I was interested in other people's thoughts as it's a pretty new change.

[SusanWinKY]

Gareth, did you receive a reply back from HI about this? 

We're encountering the same thing.  It wouldn't be so bad but the "Add Label" option is always displayed, even for users without the global_tags_creator role which is deceptive.  They try it and are then told they don't have permissions to create a label.  Similar issue with renaming a label.

[Priyanka Gupta]

We are facing the same issue. Did anyone on this thread find a workaround for this problem?