Resolved! how to set incident caller dynamically as current user?
how to set incident caller dynamically as current user?
Forum Posts
Using getReference on Catalog Client Script and I get sysid of location from sys_user table
I am using getReference on Catalog Client Script to get information about the Requester from sys_user and i get sysid of the location field. is there a way to get the Value instead of the sysid? any help would be appreciated here is the script belo...
Base System Vs Customized.
Hi, I'm currently preparing ServiceNow Instance for SanDiego upgrade and I have sys_choice table for Resolved Conflict. While comparing the Base Table vs Customized I'm faced with Dilemma of which one should I keep and what reasons should I base on s...
Variable set best practices
Hi everyone, I have an existential question about variable sets and best practices : Let's imagine that I have 3 variables A, B and C. The 3 variables will be common to several catalog items, but for many catalog items, I'd like to display only A an...
I want to make table from csv file
I would like to create a table to use the service catalog I have exported the table items to a spreadsheet, but the amount of items is so large that it is very difficult to register them using the GUI! Is there an easy way to create tables by importi...
Resolved! How do I conditionally override the Reference Qualifier?
I want to override the Reference Qualifier from a parent table, but I want to run the Reference qualifier of the child table conditionally, if the condition is false I want it to run the Reference Qualifier of the parent table. Thanks in advance!
How can i use email script within inbound action of type “Reply Email”?
Hi, Basically, I have created an inbound action of type “Reply Email”. So if any email is coming from a particular address, it should send a reply email with content and link to a catalog form. This link should be dynamic based on instance(Dev, Test,...
Accept reject button is not visible
Hi Expert, I have written the below code in Email script to get the accept and reject button. But both button is not visible.Please check what is wrong give me any clue? Here attached the button screenshot var apButStr = '<div><a href="mailto:now05...
Resolved! Is there a way to use Azure AD as an LDAP Data Source?
Hello there, I wonder if you could configure Azure and ServiceNow in such a way that you would be able to use the Azure AD as a Data Source. I do not have much experience with Azure / Azure AD, so I do not know if that is even theoretical possible. ...
Resolved! About record-level display control by ACLs.
Suppose the following table is created and data is set. In this case, we would like to use ACLs to control whether the data can be displayed or not at the record level. For example, we would like to control that "columnC = "0" is hidden for users wit...
Resolved! Regarding non-functional requirements of ServiceNow
Q1. PerformanceRegarding performance, are there any paid options to improve performance when the condition is not good?Also, if there is no paid option, is there anything we can do ourselves? Q2. BackupRegarding the restoration from backup performed ...
concatenation
I am trying to concatenate two string fields and nothing seems to be working. Anyone have any idea
SSO Integration: Oauth authorization token expires too quickly and causing scheduled jobs to fail. Does not appear to be using the refresh token to stay alive.
SAM issue: OKTA SSO Integration: Oauth authorization token expires too quickly (30mins) and causes scheduled jobs to fail before they can be completed. Does not appear to be using the refresh token to stay alive. Any advice, or should this go to HI S...
How to show the most frequently searched items on Portal (for Global Search)
Hello All, Can someone please advise me how to show the most frequently searched items below Global Search box on the Service Portal ? (it should come as 'Suggested Searches' for end user.) Also it should be clickable. Thanks,Pooja
Is it suggested to report on m2m tables?
Hi All - Actually is it a good practise to report on m2m Tables in prod environments?
